Once you click “ACTIVATE” on the registration page, the validity has started. It is recommended to do registration near your departure date and make sure the data you submit are all correct.

Unfortunately, you can not refund your purchase even if your data is rejected. Make sure to input your data correctly and provide the necessary documents.

Tourists can purchase and activate eSIM fully online without having to visit any offline stores. Just make sure that your email is correct so we can send you the eSIM activation code.

The list of devices that supports eSIM can be checked here https://s.id/eSIMDevice

FUP (Fair Usage Policy) is a limit on internet speed for heavy users. This is done to prevent overuse/ abuse of services by a few users which could lead to unavailability of services for other users.

As per Indonesian government regulations, all forms of cell phones, handheld computers, and tablets are mandatory to register for IMEI. In addition, foreigners are mandated to prepare their valid identity document (passport/ KITAS/ KITAP) for prepaid registration.

Verification process can be take up to 24 hours. Our business hours are from 7 AM to 11 PM (GMT +7). Any activation made after 11 PM will be handled during the next business hours.

Unfortunately, if your registration process failed, you have to visit one of our galleries, which you can find here s.id/SmartfrenGaleri. Make sure to prepare your valid identity document and the eSIM activation QR email.

Our eSIM can be used throughout the popular destination spots in Indonesia. Check here s.id/SmartfrenCoverage for our coverage

You can check your balance via mySF app.