FAQ Category: SmartPoin Redemption
What can I use by having SmartPoin?
Customers can collect SmartPoin which can be exchanged with a variety of attractive prize choices.
Can my SmartPoin be exchanged with money?
SmartPoin cannot be exchanged for money. SmartPoin can only be exchanged for gifts registered in the gift catalog in the MySmartfren application only.
How to get prizes in Pop Quiz?
You have to answer 10 questions correctly and as fast as possible in less than 2 minutes each round. After answering 10 questions, you will get 1 badge every stage and you can exchange your SmartPoin with attractive prizes in every stage. Collect 4 badges to get a grand prize.
How to get rewards on Scratch2Win?
Simply exchange 50 of your SmartPoin to play, then scratch and get hundreds of thousands of SmartPoin
I have exchanged my SmartPoin with a voucher, but I changed my mind. I want to reclaim my SmartPoin, is it possible?
Exchanged rewards cannot be canceled or replaced with other rewards
I have redeemed my SmartPoin but they are not in My Rewards, why?
Please check regularly, if it still doesn't appear, please re-open your Mysmartfren application.
How do I take a Pop Quiz or Scratch2Win prize if I am outside Jadetabek and how long is the process?
After exchanging SmartPoin with the catalog of the gift you want, immediately confirm to the smartfren Customer Care (details in the use of vouchers). After the data has been collected, we will send the gift to the closest smartfren gallery with your domicile.
You can take your prize of approximately 20 working days after sending data to the smartfren Customer Care team.
How do I take a Pop Quiz or Scratch2Win Prize if I am in Jadetabek and how long is the process?
For those of you who are still in the Jadetabek area, you can immediately come to the smartfren Sabang Gallery 3-5 working days after you submit the data needed to the Custcare smartfren team.
If you can't come to the sabang Gallery, after the data has been collected, we will send the gift to the closest smartfren gallery with your domicile. You can take your prize of approximately 20 working days after sending data to the smartfren Customer Care team.
If my prize doesn't arrive, where should I contact?
Our Customer Care Team will contact you to inform the receipt number or if your gift has arrived at the smartfren Gallery closest to your domicile, you will be contacted by the smartfren Team to take the prize.
How long is the validity of the gift voucher that has been claimed?
After exchanging, you must immediately confirm to the smartfren Customer Care Team no later than 7 days after the exchange. Don't forget to check Voucher Terms and Conditions
