FAQ Category: Smart Deal
11. What if Quota of Data, Calls and SMS is running out?
Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.
12. Bagaimana jika saya ingin menghubungi call center Smartfren terkait informasi paket Smart Bundling ini atau keluhan terkait layanan Smartfren?
To contact Smartfren customer care service, customers can access:
1. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
2. Facebook: Smartfren
3. Twitter: @smartfrencare
4. Email: Can be accessed via Contact Us on our website https://www.smartfren.com/connect-with-us/support/call-us/
5. Live Chat: can be accessed through my.smartfren.com website and MySmartfren application
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
