FAQ Category: Promo
Can the customer get a quota bonus for the 2nd top up during the promo period?
Yes, you can get a quota bonus for the 2nd top up purchase during the promo period
How long do I get my quota bonus after the top up transaction is successful?
You will get a maximum quota bonus of 1×24 hours after the top up transaction is successful
Can this promo be combined with other promos in the Gallery?
No Promo cannot be combined with other promos in the Gallery which have the same product scheme as the Top Up Program
Does the promo not apply to top up 300 thousand?
No, the promo is only valid for top up with a minimum value of 100 thousand to a maximum of 299 thousand
If I don't get a quota bonus after a successful Top Up transaction?
Ladies and gentlemen, you can contact Smartfren Customer Care at number 888 (24 hours)
Why do I get this message?
You are a priority selected customer to enjoy the various conveniences provided by Smartfren Elite such as use first, pay later (PayLater), priority network and various other exclusive benefits by upgrading to smartphone Elite.
What are the conveniences offered by Smartfren Elite??
Besides PayLater and priority networks, some conveniences when you switch to being a selected Smartfren Elite customer also include free calls to all smartphone numbers during the active package, ease of managing monthly expenses, and various other advantages such as more economical monthly fees.
In addition, the active period of the package that you use is longer as well as economical because it follows the number of days in 1 monthly billing period.
With Smartfren Elite, you are free to worry because the smartphone services you enjoy are also not automatically disconnected when the package ends or the monthly bill is late.
Can I still use the prepaid smartphone number that is still in use if I join this special program offer?
You can still use the smartphone number that has been used so far and immediately migrated to the Smartfren Elite service assisted by our representatives.
Are there any fees that must be paid to join the program to become an Elite smartphone?
There is no fee charged to join this program. In accordance with existing policies to make it easier to manage your monthly expenses, credit limit and deposit settings will be applied.
You will still be able to purchase additional packages or desired add-ons above the credit limit at a later date with the convenience of top-up balance through the mySF application, ATM, electronic or gallery, where all usage details are recorded in your monthly billing statement.
What are the benefits for me from participating in the offers in this special program?
Only for a limited period, this special program for you will provide bonus benefits such as: 2 GB kuota Youtube + 1 GB kuota Social Media as well as our representative direct service in the process that makes it easier for you to immediately enjoy the various conveniences of the Elite smartphone.
In addition, in this program you will also enjoy:
-No need to come to Gallery
-Proses Lebih mudah & cepat secara online
-Cara Pembayaran fleksibel menggunakan Virtual Account dan e-wallet (ShopeePay, dll)
