FAQ Category: Promo
What benefits will I get if I buy this Bundling Package?
When activating and installing mySF for the first time, Customers will get a Bonus with the following details:
- 3 GB Gaming Quota (Free Fire, MLBB, PUBG, Ludi Games, Opera Games)
Every time you top up a minimum of IDR 50 thousand, the customer will get a bonus with the following details;
- 5 GB Kuota Gaming 24 Jam.- (Free Fire, MLBB, PUBG, Ludi Games, Opera Games)
- Unlimited HD+ calls to smartphones.
- The bonus period is 28 days.
Where can I buy this Bundling Package?
This Bundling Package can be obtained automatically on the Infinix special Prime Card which is obtained for free with every purchase of Infinix NOTE 12
How to get this Bundling Package Bonus?
To get this Bundling Package Bonus, the Customer must:
- Top up a minimum of IDR 50,000, no later than 3 days after card activation.
- The 24 month Bundling Package bonus can only be obtained if the customer tops up his credit every month for a minimum of IDR 50 thousand.
How do I check if I have received the Bonus?
Can be checked by opening the MySmartfren application
Will the 50K credit that I top-up will be lost after claiming the Bonus?
The 50 thousand credits are not lost and can be used to purchase other internet packages.
I have opened the MySmartfren application but the Bonus is not there?
Make sure you have filled up a minimum of IDR 50,000 before claiming the bonus in the MySmartfren application. If you have already opened the MySmartfren application before recharging, then close the MySmartfren application and then reopen it. If the Bonus is still not received, please contact call center smartfren.
I top up 50 thousand 1 week after activation, why didn't I get the bonus?
Top up must be done no later than 3 days after card activation, and claim via MySmartfren application no later than 3 days after top up. Refilling credit or claiming more than the specified time will cause you to not be able to get the Bonus.
I have opened the MySmartfren application but the Bonus is not there?
Make sure you have filled up a minimum of IDR 50,000 before claiming the bonus in the MySmartfren application. If you have already opened the MySmartfren application before reloading, then close it MySmartfren app then reopen it. If the Bonus is still not received, please contact call center smartfren.
Can I refill using a Data Voucher and still get this Bundling Package Bonus?
A bonus will be given if you top up your credit either physically or electronically. Top-up with Data Voucher will not get a Bonus.
What happens if I top up my credit more than once in a month?
You can top up your credit more than 1x in 1 month, but the Bonus you get is still 1 time for a period of 30 days.
