FAQ Category: Promo
How to get this Bundling Package Bonus?
To get this Bundling Package Bonus, the Customer must:
Top up a minimum of IDR 50,000, no later than 3 days after card activation.
The 24 month Bundling Package bonus can only be obtained if the customer tops up his credit every month for a minimum of IDR 50 thousand.
How do I check if I have received the Bonus?
Can be checked by opening the MySmartfren application
Will the 50K credit that I top-up will be lost after claiming the Bonus?
50 thousand credits are not lost and can be used to purchase internet packages
lainnya.
I have opened the MySmartfren application but the Bonus is not there?
Make sure you have filled up a minimum of IDR 50,000 before claiming the bonus in the MySmartfren application. If you have already opened the MySmartfren application before reloading, then close it MySmartfren app then reopen it. If the Bonus is still not received, please contact call center smartfren.
I top up 50 thousand 1 week after activation, why didn't I get the bonus?
Top up must be done no later than 3 days after card activation, and claim via MySmartfren application no later than 3 days after top up. Refilling credit or claiming more than the specified time will cause you to not be able to get the Bonus.
Can I refill using a Data Voucher and still get this Bundling Package Bonus?
A bonus will be given if you top up your credit either physically or electronically. Top-up with Data Voucher will not get a Bonus.
What happens if I top up my credit more than once in a month?
You can top up your credit more than 1x in 1 month, but the Bonus you get is still 1 time for a period of 30 days.
For example, the bonus that I have is active on Jan 1, 2022, so the active period of my package ends on Jan 14, 2022. Can I top up my credit on Jan 15, 2022, can I enjoy the quota bonus?
If you can top up your credit on 15 Jan 2022, you will get the bonus for the next period, which is 30 days after 1 Jan 2022. You can use the credit to buy other internet packages to avoid internet usage at regular rates.
If I forget to top up my credit so that my number is in a grace period, can I still get the Bonus?
Customers can still get the Bonus by reloading at least 50 thousand before the number is terminated and the number will be active again and will get a Bonus.
Can I get 2x Bonus if I top up 100 thousand credits?
No. Top up balance at least 50K IDR does not apply to multiples, so reloads with balance of 100K will still get 1x bonus.
