FAQ Category: Promo
Does the promo apply to Prepaid or Postpaid subscribers?
This Quota Bonus Promo is valid for Prepaid numbers only
How much quota bonus does the customer receive after topping up his credit?
Customers will get a 2 GB Quota Bonus for every 150 thousand top up; 3 GB Quota Bonus for every 200-300 thousand credit top-ups; Bonus Quota 5 GB for every 300 thousand credits
How much quota bonus does the customer receive after purchasing a data package?
Customers will get a 5 GB Quota Bonus for every purchase of 100 – 499 thousand data packages; Bonus Quota 10 GB for every purchase of data package 500 thousand
Is the pulse charging valid in multiples (Topping up 50 thousand pulses 3 times)
Replenishment/multiple credit is not valid to get this quota bonus. Top up at least 150 thousand must be done in 1 time filling
How many days is the quota bonus valid for?
The validity period of the quota bonus is 7 days from the time the quota is received
How to check the Quota Bonus that has been received?
Customers can check in MySmartfren application or dial *999# or contact smartfren customer call at 888.
How many days is the quota bonus valid for?
Quota validity period is 7 days from receipt of quota
Is the Quota Bonus limited every promo period?
Not. Customers can get bonus quota, no limit to the maximum number of top up credits/data packages in each promo period
What if there is a complaint of not getting the Quota Bonus when you have done top up?
Customers can contact the 24-hour smartfren call center service at 888
Where can customers get this promo?
Customers can get this promo at the nearest Smartfren Gallery by buying Volume and Unlimited data packages with a minimum denom of 300 thousand.
