FAQ Category: Promo
What if I have further questions regarding this promo?
For more information, users can access the scroll menu "≡" on the Tokopedia homepage, then select Tokopedia Care to live chat with Tokopedia customer care. Or users can call through Smartfren through the 24-hour call center at 888
Apa itu Vidio Diamond (EPL Mobile)
Vidio Diamond is a combo bundling service, customers can enjoy monthly video service (dot) com which includes English Premiere League content with a data quota of 2 GB in the Main quota and 5 GB in the Night quota.
What is the difference between Diamond EPL All Screen and Mobile
Diamond Videos APK All Screen Smartfren customers can access Vidio content via Mobile app, Tablet, desktop website, and mobile, TV apps only 1 device
Vidio Diamond EPL Mobile is Smartfren customers can access Vidio content via Mobile & Tablet app only 1 device.
Apa itu Vidio Platinum (F1 All Screen)
Vidio Platinum F1 is a combo bundling service, customers can enjoy monthly video service (dot) com which includes Formula 1 content with 2 GB data quota in Main quota and 5 GB in Night quota
How long is the validity period of this additional Video Package?
The validity period of the Vidio subscription package is 30 days after the customer purchases the combo package
What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
Telpon: 021-50100000 dan 08811223344
Facebook: smartfren
Twitter: @smartfrencare
Email: Find it on the Contact Us page of our website at https://www.smartfren.com/en/contact-us/
Live Chat: Temukan di website my.smartfren.com dan aplikasi Mysmartfren
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
What if the customer has problems accessing the Vidio application?
Customers can contact Vidio's customer support service via:
Email : info@vidio.com
Portal Vidio, klik http://support.vidio.com/support/tickets/new
Don't forget to attach details of the problems you're facing, okay?
Can I top up my credit on a Postpaid number, like prepaid?
Postpaid numbers can be refilled but the credit will be an additional temporary limit for that month and the rest will be used as a bill deduction for the following month.
Can I make ongoing bill payments (unprinted) through the Contact Center?
The contact center can help with current bill payments and will be an additional temporary limit for the month and the rest can be used as a bill deduction when printing billing
Can I pay my postpaid bill during the grace period or during the 2-way block?
Yes, the Contact center team will help process bill payments for customer numbers and automatically the customer number will be active again
