FAQ Category: Promo

The validity period of the Vidio subscription package will follow the validity period of the data package.

Yes, there is. The claim period for additional video benefits is 28 days from the date of activation of the data package.

If the customer has previously subscribed to Vidio, then because he bought the Unlimited Non Stop package/ Quota Package, he gets additional Vidio benefits, what will be consumed first is the Vidio package that is already running / the first according to its active period.

Yes, it is true. Additional video benefits will still be provided according to the number of package purchases. The active period of the package applies according to the active period of each.

Customers can contact smartfren customer care services via:

1. Telpon: 021-50100000 dan 08811223344
2. Facebook: smartfren
3. Twitter: @smartfrencare
4. Email: Find it on the Contact Us page of our website at https://www.smartfren.com/en/contact-us/
5. Live Chat: Find it on my.smartfren.com website and MySF app

Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.

Customers can contact Vidio's customer support service via:

1. Email : info@vidio.com
2. Portal Vidio, klik http://support.vidio.com/support/tickets/new

Don't forget to attach details of the problems you're facing, okay?

To get this promo, customers must purchase the selected data package via Tiktok via the @smartfrenworld account 

Discounts will be received immediately when purchasing a data package that follows the promo 

The discounts that can be obtained are: 

• Unlimited Harian 1GB 14 Hari : 2K 
• Internet Volume 30GB : 3K 
• Unlimited Harian 1GB+1GB : 5K 
• Unlimited Harian 1.5GB+1.5GB : 7K 

Promo will run on September 25 – October 25, 2022