FAQ Category: Promo
Does this promo apply to all transaction methods?
Customers can make payments using all available payment methods in the Smartfren Gallery
Is the discount limited every promo period?
Not. Customers can get discounted prices, not limited to the maximum number of times to top up credit in each promo period
What if there is a complaint that I didn't get a discount when I did top up?
Pelanggan dapat menghubungi layanan call center smartfren 24 jam di 88
How do I get the Promo Code for this promo?
Customers can get promos by topping up credit via Bank Mandiri (ATM, M-Banking, or Internet Banking)
Does the promo apply to Postpaid Prepaid subscribers?
This Quota Bonus Promo is valid for Prepaid numbers only
How much quota bonus does the customer receive after purchasing a data package?
Customers will get a 5 GB Quota Bonus for every purchase of 100 – 499 thousand data packages; Bonus Quota 10 GB for every purchase of data package 500 thousand
Does the pulse/data package charging apply in multiples (Topping up the 50 thousand pulse/data package 3 times)?
Replenishment/multiple credit is not valid to get this quota bonus. Top up at least 150 thousand must be done in 1 time filling
How many days is the quota bonus valid for?
The validity period of the quota bonus is 7 days from the time the quota is received
How to check the Quota Bonus that has been received?
Customers can check in MySmartfren application or dial *999# or contact smartfren customer call at 888.
Is the Quota Bonus limited every promo period?
Not. Customers can get bonus quota, no limit to the maximum number of top up credits/data packages in each promo period
