FAQ Category: PromoShopee031121
Can the customer use 10K IDR Cashback Voucher for all products on Shopee?
No. Cashback is only for purchasing smartfren data packages at a price of Rp. 100 thousand.
In which process does the Customer get the first Cashback?
The first cashback is immediately claimed in the Voucher column and received in the form of shopee coins
How long is my Cashback valid for?
Coin Cashback is valid up to 30 days after the Voucher is received.
If there any questions about this promo where should I contact?
Customer can go to https://help.shopee.co.id/s/article/Bagaimana-cara-kontak-Customer-Service-Shopee –
Customer Care smartfren di 888.
Can Customers claim two Cashback Vouchers in one transaction?
No. Cashback Voucher can only be claimed one Voucher for one transaction.
Can the customer use 20K IDR Cashback Voucher for all products on Shopee?
No. Cashback is only for purchasing smartfren data packages with price 200K IDR
Can this Cashback Voucher be used directly?
No. Cashback can be use for next data package purchase.
How long will I receive the Cashback after successful payment?
Cashback will be received by Customers max. 7x24 hours.
If the customer purchases a data package of at least Rp100 thousand on November 11, will the customer receive Cashback?
No, customers will receive an immediate discount of Rp. 11% maximum Rp.25 thousand
If the Customer buys a Rp200 thousand data package on the 101st transaction, how many Cashback Vouchers will the Customer get and what is the value of the Cashback Voucher?
Two Cashback Vouchers were obtained with value of 20K IDR each.
