FAQ Category: Plans
1. Can I buy Add-On package if I haven't subscribed to the Unlimited package?
No. Customers must have Unlimited package (daily / monthly) before purchasing Add On package.
2. How long does Add-On Unlimited package last?
The Add On package is valid until 23:59:59 on the same day as the purchase of the Add On package or according to the active time of the Add-On package.
3. What if the Add-On package quota FUP runs out before 23:59?
If the fair usage limit has been reached, the customer can still access the internet at an adjusted speed.
4. How do I register for this Add-On package?
Registration for Add On Unlimited package is done through MySF application.
5. Is there an automatic renewal for this Add-On package?
No, there is no automatic renewal mechanism for this Add On package.
1. Can postpaid numbers top up with Unlimited data vouchers?
No, the Super 4G Unlimited Data Voucher only applies to Prepaid smartfren numbers
Apakah bisa voucher data Unlimited diisikan ke modem atau nomor EVO?
No, if it is top up to the modem, the charging will fail, but the voucher can still be used to a prepaid number that is used on smartphone
3. Can the number used directly after top up with unlimited data voucher?
After being topped up, the Super 4G Unlimited Data Voucher will immediately become an internet package and at the same time increase the card's active period
4. Is there an automatic renewal for unlimited data vouchers?
No, the active period of the package attached to the Unlimited voucher is as stated on the voucher, for automatic renewal purchases can be purchased via the MySF application or USSI * 123 # with the payment method of credit deduction or e-wallet balance (go pay, OVO)
5. Is there a difference in FUP (fair usage policy) for each Unlimited Voucher?
The following is information on the active period & FUP of each Unlimited Voucher:
- Unlimited data voucher 20Rb FUP 1GB / day active period 7 days
- Unlimited data voucher 40Rb FUP 1GB / day active period 14 days
- Unlimited data voucher 55Rb FUP 0.5GB / day active period 28 days
- Unlimited data voucher 80Rb FUP 1GB / day active period 28 days
