FAQ Category: Plans
What is Main Quota (24 Hours Quota)?
24-hour quota is a quota that can be used for internet access 24 hours per day in all applications during the package validity period.
What is Extra Quota?
Extra Quota is additional quota provided and can be used for internet access in all applications from 01.00 – 05.00 WIB during the package validity period.
What is Free Unlimited DANA Access?
Free Unlimited DANA Access Quota is a quota that can only be used to access the DANA application with fair use and during the package validity period.
Does Free Call to all smartfren also apply to International Roaming calls?
Free calls to all smartfren can only be used for calls in Indonesia and cannot be used for International Roaming.
What if the quota runs out before the package period ends?
If the data package quota has expired in the middle of the validity period, then the Customer cannot access the internet (Hardstop/PAYG Off). Customers can repurchase data packages available in DANA application or other options in MySmartfren application.
How do I check the remaining quota?
Pelanggan dapat cek kuota di aplikasi MySmartfren atau tekan ke *888#
What if there is a remaining quota at the end of the validity period?
When the validity period ends, the remaining available quota (if any) will be forfeited.
Can the Customer buy another data package if he has already purchased Gokil Combo Data Plan?
Gokil Combo Data Plan can be used in conjunction with other data packages of the Non-Autorenewal type (not auto-renewal)
What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
a. Call: 021-50100000 and 08811223344
b. Facebook: smartfren
c. Twitter: @smartfrencare
d. Email: Find on Contact Us page on our website here
e. Live Chat: Find it on website www.smartfren.com (the Smarty Robot icon) and MySmartfren application
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
What if the Customer has problems with transactions in DANA application?
Customer can contact DANA call center:
a. Call: 1500445
b. Whatsapp: 081911500445
c. Help Center: Find it in DANA application in My Account menu – General Info Help Center
d. Email: help@dana.id
