FAQ Category: Plans
Can I still use the prepaid smartphone number that is still in use if I join this special program offer?
You can still use the smartphone number that has been used so far and immediately migrated to the Smartfren Elite service assisted by our representatives.
Are there any fees that must be paid to join the program to become an Elite smartphone?
Tidak ada biaya yang dikenakan untuk mengikuti program ini. Sesuai kebijakan yang ada untuk memudahkan pengaturan pengeluaran bulanan anda, akan diterapkan setting batas kredit (credit limit) dan deposit. Anda akan tetap dapat membeli tambahan paket ataupun add-on yang diinginkan diatas batas kredit kemudian hari dengan kemudahan top-up balance melalui aplikasi mySF, ATM, elektronik ataupun Galeri, dimana semua rincian pemakaian tercatat dalam lembar tagihan bulanan anda
How do I join this special program to become a smartphone Elite customer?
One of the representatives from the Smartfren Gallery will contact the smartphone number you are using. Please make sure your number remains active and reachable.
Jika saat dihubungi anda dalam situasi yang kurang nyaman, mohon beritahukan representatif kami untuk waktu yang diinginkan untuk tetap menjaga kenyamanan anda dalam beraktivitas. Representatif kami mungkin akan beberapa kali berusaha menghubungi anda sebelum berhasil terhubung. Mohon beritahukan representatif kami jika anda tidak berkenan dihubungi kembali untuk tetap manjaga kenyaman anda
Will I get another chance to become a smartphone Elite customer outside of this special program offer?
Can. Because you are a priority smartphone customer, there is always an opportunity to become an Elite smartfren customer next time by visiting the smartfren gallery or contacting WA at: s.id/WAGaleri
This special program provides bonus benefits only for a limited time and can be changed at any time or not given back outside the program period.
What do I need to prepare to participate in the upgrade program to become a smartphone Elite customer?
Our representatives will guide filling out the electronic form (e-form) which will require the following:
- ID card in the form of a scanned copy or digital photo
- Family Card in the form of a scanned copy or digital photo
- Digital photo of you holding your original KTP (close up)
- An active e-mail account that can be used to receive & send e-forms, confirmations and notifications
Where can I get more information about Smartfren Elite packages and other programs?
You can visit the website: https://www.smartfren.com/explore/product/smartfren-elite/ or by calling 888
Once you become a smartphone Elite customer, find in your mySF app for Smartfren Elite packages and various promotions including smartpoints, exciting Treasure Hunts and other upcoming programs.
What are the Gokil Combo Data Plan options?
There are 3 choices of Gokil Combo Data Plan in DANA application:
1. Gokil Combo Data Plan 5 GB
– 5 GB Main Quota
– 50 GB Extra Kuota (01.00 – 05.00 WIB)
2. Gokil Combo Data Plan 15 GB
– 15 GB Main Quota
– 75 GB Extra Kuota (01.00 – 05.00 WIB)
3. Gokil Combo Data Plan 27 GB
– 27 GB Main Quota
– 100 GB Extra Kuota (01.00 – 05.00 WIB)
All packages will get Free Calls to all smartfren, Free access to DANA application*, with a validity period of 30 days.
How to buy Gokil Combo Data Plan?
Purchases this exclusive package can only be made through DANA application.
Can this package be purchased by Prepaid and Postpaid Customers?
Yes, all smartfren customers can purchase Gokil Combo Data Plan.
How long is the validity period of this Gokil Combo Data Plan?
The validity period of Gokil Combo Data Plan is 30 days after the package was purchased.
