FAQ Category: Plans
7. What is Unlimited Call Quota to Smartfren?
Unlimited Voice Quota to Smartfren is a call quota that can be used to fellow Smartfren. This quota is not valid when roaming.
8. Can the Unlimited package be used overseas?
No, the Unlimited package can only be used domestically (domestic).
9. How to increase the speed when it reaches the fair usage limit?
To restore speed when it reaches the fair usage limit, you can also purchase an Unlimited booster package, this package is available with a choice of 1 day, 3 days and 7 days
8. What is SMS Quota to All Operators?
SMS quota to All Operators is an SMS quota that can be used to all operators in Indonesia, including Smartfren numbers. This quota does not apply to international SMS or special numbers such as SMS Banking and other special / premium SMS services.
10. How do I make sure my auto renewal is successful?
The package auto-renewal process on the 28th day starts between 23.00 -23.59 hours. Therefore, make sure you have sufficient credit, according to the price of the package that will be automatically renewed (auto renewal).To check your remaining credit, check your credit on the mySF app or you can use USSI by dialing * 999 #
9. What if the data quota runs out before the package ends?
This Postpaid SmartPlan package applies a Limitless mechanism, meaning that if the data quota is used up in the middle of the package period, customer can still make data connection at an adjusted speed until the end of the month / the package renewal process in the next billing cycle.
If you want to get the Best Effort speed, customers can buy Add On Data Package available through MySmartfren application.
11. What happens if the auto renewal doesn't work?
If on the 28th day between 23: 00-23: 59, when the automatic renewal takes place, it turns out that the credit is insufficient, the package will be forfeited, to be able to enjoy Smartfren data services, the customer must repurchase the data package to avoid charging regular rates
10. What if the voice and SMS quota runs out before the package ends?
If the Voice or SMS quota runs out, the applicable Call or SMS tariff will be charged. Customers can buy Add On Phone or SMS Package available through MySmartfren application
11. Will the remaining data / phone / SMS quota be accumulated to the following month?
No, the remaining data / phone / SMS quota will be reset every month (not accumulated to the next month).
12. How long is the quota valid for Add On SmartPlan package?
The validity period of SmartPlan Add On Package will follow the active period of SmartPlan Package, which is until the end of the month / package renewal process in the next billing cycle.
