FAQ Category: Plans
3. How do I register for the Unlimited package?
Registration / purchase of Unlimited packages can be done via the mySF application and also USSI * 123 #
2. How many options for SmartPlan Postpaid package?
The selection of SmartPlan Postpaid packages varies from Rp 50K to Rp 650K.
3. If I Buy 100K SmartPlan Package, How Many Units Can I Get and How Much is the Maximum Unit Allocation for the Data Quota?
100K SmartPlan package will get 20 units, of which the maximum unit can be allocated for a maximum data quota of 18 units (equivalent to 18 GB), Voice quota 1 unit (equivalent to 5 minutes) and SMS quota 1 unit (equivalent to 50 SMS)
4. Is there any fair usage limit for Unlimited packages?
There is a fair usage limit for Unlimited packages according to the package taken. If it exceeds the fair usage limit, the customer can still access the internet at an adjusted speed.
5. What Starter Pack can I use to subscribe to this Unlimited package?
This Unlimited Package applies to all prepaid & postpaid customers, except for MiFi users (unlimited services cannot be used on MiFi devices).
4. Can I Allocate All Existing Units for Data Quota Only?
No, you can't, at least 1 unit must be allocated for Voice quota and 1 unit for SMS quota. There can't be zero (empty) units.
6. Is there any automatic renewal method available for this Unlimited package?
Yes, there is an automatic renewal mechanism for Unlimited 55K, 80K and 100K Unlimited packages.
For Unlimited 55K: if auto renewal is successful in the next cycle, the price charged is Rp53K
For Unlimited 80K: if auto renewal is successful in the next cycle, the price charged is Rp75K
Unlimited 100rb, jika berhasil auto renewal pada cycle berikutnya maka harga yang dikenakan adalah Rp 95rb
This auto renewal package will be extended at 23:00 on the 28th day since the package is active
5. What is Quota 24 Hours?
24 hours quota is 4G internet quota that can be used 24 hours / day during the validity period of SmartPlan package.
6. What is Voice Quota to Other Operator?
Voice quota to other operators is quota for calls that can be used to other operators in Indonesia. This quota does not apply to international calls or special numbers such as Call Center services and other special / premium services.
7. Can I buy a Volume Based package if I already have this Unlimited package?
Yes, and by buying a volume based package, you can also increase the speed when the number subscribed to the Unlimited package reaches the normal usage limit. For conditions where the customer has a Data Volume quota and an Unlimited service package, the Data Volume quota will be consumed first.
