FAQ Category: Gokil Combo Data Plan
What if there is a remaining quota at the end of the validity period?
When the validity period ends, the remaining available quota (if any) will be forfeited.
Can the Customer buy another data package if he has already purchased Gokil Combo Data Plan?
Gokil Combo Data Plan can be used in conjunction with other data packages of the Non-Autorenewal type (not auto-renewal)
What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
a. Call: 021-50100000 and 08811223344
b. Facebook: smartfren
c. Twitter: @smartfrencare
d. Email: Find on Contact Us page on our website here
e. Live Chat: Find it on website www.smartfren.com (the Smarty Robot icon) and MySmartfren application
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
What if the Customer has problems with transactions in DANA application?
Customer can contact DANA call center:
a. Call: 1500445
b. Whatsapp: 081911500445
c. Help Center: Find it in DANA application in My Account menu – General Info Help Center
d. Email: help@dana.id
