FAQ Category: Service
6. Will the active period be increased if I receive credit transfers?
The active period will increase if you receive credit transfers the same as if you do a credit top up according to the following table:
Disclaimer: The Request Balance service uses the same shortcode as Balance Transfer, which is 879 but with a different format. If Requester has sent an SMS to 879 for the Request Balance service and the credit has been deducted by Rp.200 but does not receive credits from the Donor due to several reasons such as the Donor is unwilling or the Donor's credit is insufficient, then this is the right of the Donor and there is no refund. Rp. 200 for Request Balance transactions.
1. What is smartfren Balance Transfer service?
smartfren Balance Transfer Service is a service that allows smartfren users to send credit to fellow smartfren users.
2. How do I use the smartfren Balance Transfer service?
Customers simply send an SMS to 879 with format KIRIM.[Recipient No.].[nominal], for example KIRIM.0888xxxxxxx.5000.
In addition, customers can also use USSI services by dialing * 879 #.
3. What is the rate charged every time you make a Balance Transfer?
Pengirim akan dikenakan biaya admin sesuai dengan nominal yang dikirimkan:
| Denomination (Rp) | Transaction Fee (Rp)* |
| 1 – 5,000 | 500 |
| 5,001 – 10,000 | 1,000 |
| 10,000 – 20,000 | 1,500 |
| 20,001 – 50,000 | 2,000 |
| 50,001 – 100,000 | 2,500 |
4. Will the balance sent add the active period to the recipient's number?
Yes, the recipient's active period will be added, but it depends on the number of balance sent
| Denomination (Rp) | Extend Active Date |
| 1 – 5,000 | 1 Day |
| 5,001 – 10,000 | 3 Days |
| 10,001 – 20,000 | 7 Days |
| 20,001 – 50,000 | 10 Days |
| 50,001 – 100,000 | 15 Days |
5. Can smartfren Balance Transfer be made to the credit recipient within the grace period?
Yes, Balance Transfer can be made to smartfren numbers within the grace period
6. Is there a minimum balance that the sender must have after Balance Transfer?
Customers must have a minimum balance of IDR 5,000 after transferring the balance
7. How many can I transfer?
- Dalam satu kali pengiriman, pelanggan hanya dapat melakukan transfer maksimum nominal sebesar Rp.100,000.
- Dalam satu hari, pelanggan dapat melakukan transfer maksimum nominal sebesar Rp.1.000.000,-.
8. Are there any special provisions for customers who want to transfer their balance?
Customers who want to do Balance Transfer must be on smartfren network at least within 30 days and still in the active period
1. What is smartfren SMS Banking services?
SMS Banking is a banking information service that can be accessed directly via SMS media by activating the number on the SMS Banking service.
