FAQ Category: Service
4. Will the balance sent add the active period to the recipient's number?
Yes, the recipient's active period will be added, but it depends on the number of balance sent
| Denomination (Rp) | Extend Active Date |
| 1 – 5,000 | 1 Day |
| 5,001 – 10,000 | 3 Days |
| 10,001 – 20,000 | 7 Days |
| 20,001 – 50,000 | 10 Days |
| 50,001 – 100,000 | 15 Days |
5. Can smartfren Balance Transfer be made to the credit recipient within the grace period?
Yes, Balance Transfer can be made to smartfren numbers within the grace period
6. Is there a minimum balance that the sender must have after Balance Transfer?
Customers must have a minimum balance of IDR 5,000 after transferring the balance
7. How many can I transfer?
At one time, customers can only transfer a maximum of Rp. 100,000
8. Are there any special provisions for customers who want to transfer their balance?
Customers who want to do Balance Transfer must be on smartfren network at least within 30 days and still in the active period
1. What is smartfren SMS Banking services?
SMS Banking is a banking information service that can be accessed directly via SMS media by activating the number on the SMS Banking service.
2. How to activate the service for smartfren customers?
Please register your smartfren number via ATM / Bank branch office that has collaborated with smartfren
3. What is the rate charged for smartfren customers?
The rates charged vary depending on the Bank and the type of transaction (financial / non-financial), ranging from 100-500 rupiah / SMS
4. Does smartfren Banking service apply to all prefixes?
The majority of Bank partners can already be used for all numbers. However, some banks are only able to prefix the number 0887.0888.0889
