FAQ Category: Service

– By SMS Type CEK send to 4444, for information NIK and KK registered

– Via website https://my.smartfren.com/check_nik.php

– Via MySmartfren Application

A. Customers can change their ownership/return name by visiting the telecommunication service provider's outlets or contacting the contact center service by first verifying the identity of the old customer and potential customers and/or power of attorney (if required)

B. Or it can be done through customer self care service by releasing ownership / unreg first as follows:

– SMS type UNREG#NomorHP# format send to 4444

(Example : UNREG#088212700119#)

– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK

– Access *4444#, select 3 Unreg menu

Unreg can only be done through the number to be released ownership. All services (calls, SMS, and data) will be blocked after an Unreg request is sent. To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil with the same steps mentioned in point.10

A. With customer self care services:

– SMS type UNREG#NomorHP# format send to 4444

(Example : UNREG#088212700119#)

– Or via website https://mysf.id/unreg connection using the customer's Smartfren number, then fill in the NIK

– Access *4444#, select 3 Unreg menu

Unreg can only be done through the number to be released ownership.

B. By calling the contact center service 4444

C. By visiting the nearest Smartfren Gallery, and bring proof of official ownership identity (KTP &KK)

All services (calls, SMS, and data) will be blocked after an Unreg request is sent.

To be able to enjoy the service, customers can re-register with a valid new identity and recorded in Dukcapil , with the same steps mentioned in point.10

At the time of UNREG, all services will be blocked. Remaining credit balance, remaining quota, active period will not change.

After the customer successfully re-registers, the service can be used with the remaining credit balance, remaining quota. and bonuses and active periods are the same as the conditions before UNREG.

– Check the registration status by typing CEK send SMS to 4444 or through the website https://my.smartfren.com/check_nik.php

If you get the message "You haven't re-registered yet. Register your prepaid card immediately. Reply to this SMS, type ULANG#NIK#NoKK#"

Its means that your number has been blocked

– Register your prepaid card by :

o Type NIK#KK Number#  send SMS to 4444

Example : 1234567890123456#3201060401130027#

o Dial *4444# in your handphone

o Via Smartfren Website mysf.id/reg

o Visit to the nearest Smartfren Gallery

o Call contact center service 4444

Request Balance is a service for smartfren customers who don't have enough credit and want to ask for credit from their closest relatives who are fellow smartfren Prepaid users.

To use this service Smartfren subscribers simply send an SMS to 879 with the format MINTA. [No_Donatur].[nominal] Example: Type MINTA.088XXXXXXXXX.5000 and send an SMS to 879

Currently, the nominal that can be requested by Requester is Rp. 1 to Rp. 100,000 with a service fee of Rp. 200, however, the amount of credit to be received depends on the willingness of the donor

The sender or donor will be charged a service fee in accordance with the terms of the Balance Transfer service.

Currently, the credit limit that can be requested is IDR 100,000 per transaction.