FAQ Category: Service
26. Smartfren is obliged to disable the customer number that registers using a false identity / belonging to another person / without the permission of the identity owner If the number is blocked / can not do
– Check the registration status by typing CEK send SMS to 4444 or through the website https://my.smartfren.com/check_nik.php
If you get the message "You haven't re-registered yet. Register your prepaid card immediately. Reply to this SMS, type ULANG#NIK#NoKK#"
Its means that your number has been blocked
– Register your prepaid card by :
o Type NIK#KK Number# send SMS to 4444
Example : 1234567890123456#3201060401130027#
o Dial *4444# in your handphone
o Via Smartfren Website mysf.id/reg
o Visit to the nearest Smartfren Gallery
o Call contact center service 4444
1. What is the Request Balance Service?
Request Balance is a service for smartfren customers who don't have enough credit and want to ask for credit from their closest relatives who are fellow smartfren Prepaid users.
2. How do I use this service?
To use this service Smartfren subscribers simply send an SMS to 879 with the format MINTA. [No_Donatur].[nominal] Example: Type MINTA.088XXXXXXXXX.5000 and send an SMS to 879
3. How much can I request?
Currently, the nominal that can be requested by Requester is Rp. 1 to Rp. 100,000 with a service fee of Rp. 200, however, the amount of credit to be received depends on the willingness of the donor
4. How much will the sender / donor be charged?
The sender or donor will be charged a service fee in accordance with the terms of the Balance Transfer service.
5. Is there any credit limit that can be requested?
Currently, the credit limit that can be requested is IDR 100,000 per transaction.
6. Will the active period be increased if I receive credit transfers?
The active period will increase if you receive credit transfers the same as if you do a credit top up according to the following table:
Disclaimer: The Request Balance service uses the same shortcode as Balance Transfer, which is 879 but with a different format. If Requester has sent an SMS to 879 for the Request Balance service and the credit has been deducted by Rp.200 but does not receive credits from the Donor due to several reasons such as the Donor is unwilling or the Donor's credit is insufficient, then this is the right of the Donor and there is no refund. Rp. 200 for Request Balance transactions.
1. What is smartfren Balance Transfer service?
smartfren Balance Transfer Service is a service that allows smartfren users to send credit to fellow smartfren users.
2. How do I use the smartfren Balance Transfer service?
Customers simply send an SMS to 879 with format KIRIM.[Recipient No.].[nominal], for example KIRIM.0888xxxxxxx.5000.
In addition, customers can also use USSI services by dialing * 879 #.
3. What is the rate charged every time you make a Balance Transfer?
The sender will be charged an admin fee, but the nominal varies depending on the number of the credit sent.
