FAQ Category: Service
How do I know that I am included in the category of customers who meet the borrower criteria or not?
Customers can send an SMS with the keyword "INFO" sent to 505 to find out the status of Emergency Credit or send the keyword "PULSA" to get Smartfren Emergency Credit.
How do I check the amount of Emergency Credit that has not been returned?
Customers can send an SMS with the keyword “INFO” and send to 505 to find out the status of Emergency Credit that has not been paid.
14. Is there using data validation process for prospective customers and existing customers who register this prepaid card?
That's right. The validation process is part of the prepaid card registration process. In this process, the customer's identity data will be validated through the population database of The Directorate General of Dukcapil.
15. How long does it take for the validation process?
Validation is part of the registration process that lasts a maximum of 1×24 hours.
16. If there is a system disruption during the registration process, is that activation number can still be done?
Activation is still possible. Furthermore, customers / prospective customers periodically do the registration process until successful.
17. When does this customer registration start implementation?
Prepaid card registration is effective from October 31, 2017
18. What should the customer do if they have difficulty in the registration process?
Customers can call contact center Smartfren at 4444 from Smartfren number or 021-50100000 from PSTN or 08811-223344 from another mobile number.
19. What to do if the customer has difficulties or constraints in the population data (example: NIK is not found)?
If the customer is experiencing population data constraints, please contact the Customer Service Directorate General of Dukcapil through the call center 1500537 (on weekdays and business hours).
20. Is there a limit number of the numbers that can be registered for each potential customer and existing customer?
Total numbers that can be registered by prospective customers and existing customers can be registered by the customer concerned (self registration) maximum of 3 (three) numbers for each NIK on each telecommunication service provider. If more than 3 numbers, then the 4th number and so on can be registered through the telecommunication service provider's outlets.
21. What about numbers on behalf of corporations (not individuals)?
The registration mechanism for corporate numbers remains registered on behalf of customers (individuals).
