FAQ Category: Service

To use this service, customers only need to send an SMS to number 505 with the PULSA format to borrow Emergency Credit 

Example: Send PULSA to 505  

Yes,they can. If customer do not have an electronic ID card, customer can still register by using NIK whose information is contained in kk. If customer don't have a KK yet, you can't register.

This service is only used by prepaid Smartfren customers (non-postpaid and non-MiFi) who are included in the credit scoring criteria. 

Currently, the nominal that can be obtained from Emergency Credit services are:

Self care registration in 4 easy ways as follows:

a. Send SMS :

–       New Number Registration

NIK#KK Number#  Send to 4444

Example : 1234567890123456#3201060401130027#

b. Through the activation menu that appears from the phone screen at the time of registration of a new number

c. Dial *4444# from the mobile dialer menu

d. Vis Website Smartfren mysf.id/reg

d. Visit to SMartfren Gallery or Retail Outlet

e. Contact center 4444

Mifi customers can do register through Smartfren's official website mysf.id/reg

- If the internet connection using new number to be registered, Smartfren number will appear automatically and the customer enters NIK, KK number, email address and other numbers that can be contacted

– If the internet connection does not use the Smartfren number to be registered, the customer must fill in manually the number to be registered, NIK, verification code, KK number, email address and other numbers that can be contacted

Customers can choose one of the verification codes as follows:

o PUK, which is an 8-digit number located behind the card case

o Or activation code, which is a 5-digit number in the device box

o Or a verification code that will be sent via SMS

Refunds on Credit and Emergency Data loans will be made by deducting the customer's credit within 24 hours after the loan is given or when the customer refills the credit. The refund that will be deducted is the emergency credit borrowed along with the service fee.

The limit or loan limit of each customer is different depending on the partner's credit scoring, payment history and top-up history of the customer. 

customers can contact Smartfren call center service by mentioning iccid code (20 digit number behind simcard) or customer can visit Gallery Smartfren

Foreigners customer can do prepaid registration by visiting Gallery Smartfren and bringing a personal identity card in the form of a passport / KITAS / KITAP, then the Gallery officer will record the name, passport number / KITAS / KITAP, nationality and place and date of birth.