FAQ Category: Service
10. How to do prepaid registration?
Self care registration in 4 easy ways as follows:
a. Send SMS :
– New Number Registration
NIK#KK Number# Send to 4444
Example : 1234567890123456#3201060401130027#
b. Through the activation menu that appears from the phone screen at the time of registration of a new number
c. Dial *4444# from the mobile dialer menu
d. Vis Website Smartfren mysf.id/reg
d. Visit to SMartfren Gallery or Retail Outlet
e. Contact center 4444
11. How to register for MIFI customers?
Mifi customers can do register through Smartfren's official website mysf.id/reg
- If the internet connection using new number to be registered, Smartfren number will appear automatically and the customer enters NIK, KK number, email address and other numbers that can be contacted
– If the internet connection does not use the Smartfren number to be registered, the customer must fill in manually the number to be registered, NIK, verification code, KK number, email address and other numbers that can be contacted
Customers can choose one of the verification codes as follows:
o PUK, which is an 8-digit number located behind the card case
o Or activation code, which is a 5-digit number in the device box
o Or a verification code that will be sent via SMS
How do I refund Emergency Credit?
Refunds on Credit and Emergency Data loans will be made by deducting the customer's credit within 24 hours after the loan is given or when the customer refills the credit. The refund that will be deducted is the emergency credit borrowed along with the service fee.
Is there any credit limit that can be borrowed?
The limit or loan limit of each customer is different depending on the partner's credit scoring, payment history and top-up history of the customer.
12. What if the customer does not store the card case so that they do not know the PUK code or do not know the activation code because they do not store the device box?
customers can contact Smartfren call center service by mentioning iccid code (20 digit number behind simcard) or customer can visit Gallery Smartfren
13. How to do register a prepaid registration for foreigners customer?
Foreigners customer can do prepaid registration by visiting Gallery Smartfren and bringing a personal identity card in the form of a passport / KITAS / KITAP, then the Gallery officer will record the name, passport number / KITAS / KITAP, nationality and place and date of birth.
How do I know that I am included in the category of customers who meet the borrower criteria or not?
Customers can send an SMS with the keyword "INFO" sent to 505 to find out the status of Emergency Credit or send the keyword "PULSA" to get Smartfren Emergency Credit.
How do I check the amount of Emergency Credit that has not been returned?
Customers can send an SMS with the keyword “INFO” and send to 505 to find out the status of Emergency Credit that has not been paid.
14. Is there using data validation process for prospective customers and existing customers who register this prepaid card?
That's right. The validation process is part of the prepaid card registration process. In this process, the customer's identity data will be validated through the population database of The Directorate General of Dukcapil.
15. How long does it take for the validation process?
Validation is part of the registration process that lasts a maximum of 1×24 hours.
