FAQ Category: Service
Transaksi penjualan apa yang dapat dilakukan oleh contact center
Penjualan e-voucher pulsa dan penjualan paket internetan (e-voucher data)
Melalui channel apa saja penjualan melalui contact center?
Melalui call center 888, 08811223344, 02150100000 dan live chat smartfren
How do I refund Emergency Credit?
Refunds on Credit and Emergency Data loans will be made by deducting the customer's credit within 24 hours after the loan is given or when the customer refills the credit. The refund that will be deducted is the emergency credit borrowed along with the service fee.
Will there be any impact from the 11% VAT increase rule as of April 1st on customers' current loans?
There is. The impact of the increase in VAT prices as of 1 April 2022 to 11% is that the discount rate on all loans that are still running until 1 April 2022 will be adjusted to the VAT increase.
What is IsiGO
IsiGO is a feature with an automatic mechanism for converting Regular Balance of IDR 5,000 to 1 GB Data Quota with a validity period of 30 days.
Does this IsiGO feature apply to all smartphone customers?
Untuk saat ini, fitur IsiGO hanya berlaku untuk pelanggan Gokil Max saja. Dimana pelanggan Gokil Max harus melakukan pendaftaran terlebih dahulu melalui aplikasi MySF atau melalui USSI *888#., dan fitur IsiGO ini akan berlaku selamanya di nomor pelanggan.
What is the mechanism for implementing this IsiGO feature?
IsiGO untuk di paket Gokil Max akan berlaku jika pelanggan sudah tidak mempunyai kuota Data atau dalam kondisi PAYG ON (pemakaian data akan menggunakan pulsa/regular balance).
What if I'm not subscribed to a data package and my remaining balance is less than Rp. 5,000?
If the remaining credit available is less than Rp. 5,000, the ISIGo feature will stop and the PAYG OFF condition applies (unable to make a data connection).
If I'm already registered as an IsiGO customer, can I still use my Regular Balance/Toll to make phone calls or sms or purchase other Data packages?
Yes, the remaining credit can still be used to make phone calls or sms or buy other data packages as long as the credit is sufficient.
How do I check the remaining quota?
Pelanggan dapat cek sisa kuota di aplikasi MySmartfren atau tekan ke *888#
