FAQ Category: Starter Pack
2. How do I get the benefits of BosKu Starter Pack?
To get BosKu Starter Pack benefits, top up minimum of 50,000 max. 3 days after card activation. Then, immediately download and open MySmartfren application maximum 3 days after top up to claim the benefits.
3. What bonuses do I get with BosKu Starter Pack?
You will get Bonuses with details:
- 2 GB Main Quota 24Hrs.
- 3 GB Chat Quota (WhatsApp & Line), exclude voice calls / video calls on the application
- 10 GB Midnight Quota (01.00 – 04.59)
- Unlimited Call to smartfren
- Bonus valid for 14 days
4. Why I don't get the benefits of BosKu Starter Pack?
Make sure you top up at least 50K before claiming the bonus on MySmartfren application. If you have already opened MySmartfren application before top up, then force close My Smartfren application then reopen it. Please contact Smartfren call center if you don't get BosKu Starter Pack bonus after doing this procedure.
5. I top up Rp 50K 1 week after activation, why I didn't get the BosKu Starter Pack bonus when I open MySmartfren application?
Top up can be done no later than 3 days after card activation, and claims via MySmartfren application should be done no later than 3 days after top up. Top up or claims after the specified time will not allow you to get the BosKu Starter Pack bonus.
6. What happens if I top up with Voucher Data?
You cannot get BosKu Starter Pack bonus, the bonus will be obtained if you top up your credit either physically or electronically.
7. What happens if I top up my credit more than once in a month?
You can top up more than once in 1 month, but the bonus you get is still 1 time / 30 days.
8. If I activated my bonus on 1 Jan 2019, so that my package expires on 14 Jan 2019, can I get the bonus immediately if I top up on 15 Jan 2019?
You can top up starts from 50,000 on 15 Jan 2019, but you will get a bonus in the next period, which is 30 days after 1 Jan 2019. You can use the credit that you have filled in to buy another internet package to avoid using the internet used at regular rates.
Apa itu Smartfren eSIM?
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the Smartfren network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the Smartfren network.
Apa kelebihan eSIM?
Optimizing the iPhone feature where customers can use dual-sim on the iPhone (physical SIM card & eSIM), so that customers are more flexible in managing data, telephone and SMS service preferences. With eSIM, customers can enjoy other interesting services from smartfren.
Perangkat apa saja yang mendukung penggunaan eSIM di Indonesia?
Apple iPad 7, Apple iPad Air 3, Apple iPad mini 5, Apple iPad Pro (11″), Apple iPad Pro 2 (11″), Apple iPhone 11, Apple iPhone 11 Pro, Apple iPhone 11 Pro Max, Apple iPhone 12, Apple iPhone 12 mini, Apple iPhone 12 Pro, Apple iPhone 12 Pro Max, Apple iPhone SE 2020, Apple iPhone XR, Apple iPhone XS, Apple iPhone XS Max, Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL, Google Pixel 4a, Google Pixel 4a 5G, Google Pixel 5, Huawei P40, Huawei P40 Pro, Huawei Mate 40, Microsoft Surface Duo, Microsoft Surface Pro X, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S20, Samsung Galaxy S20 Ultra, Samsung Galaxy S20+, Samsung Galaxy S21 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy Z Flip, Samsung Galaxy Z Fold, Samsung Galaxy Z Fold 2, Samsung Galaxy Watch4 Classic LTE, Samsung Galaxy Z FLIP3, Samsung Galaxy Z FOLD3.
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