FAQ Category: Starter Pack
What is an Application Quota Bonus?
Bonus Kuota Aplikasi adalah bonus kuota yang digunakan untuk aplikasi tertentu sbb:
- Kuota Video Stream: KlikFilm, Genflix, MNC Now, Sushi Rool, Viu, Vidio, Mox, Iflix, WeTV
- Kuota YouTube
- Kuota Zoom: Zoom, Microsoft Team, Skype, Google Meet
- Kuota Edukasi: Ruangguru, Rumah Belajar, Quipper, School, Zenius, Udemy, Goggle Classroom, Edmodo, Moodle, Kelas Pintar, Bahaso Cakap, Ayo Belajar
Pelanggan harus memilih salah satu dan melakukan klaim hanya di aplikasi MySmartfren. Pastikan aplikasi MySmartfen Anda sudah yang ter-update.
What if the quota runs out before the period ends?
If the data packet quota has expired in the middle of the validity period, then the customer cannot access the internet (Hardstop/PAYG Off). Customers can repurchase the data packages available in the DANA application or other options in the MySmartfren application.
How do I check the remaining quota?
Pelanggan dapat cek kuota di aplikasi MySmartfren atau tekan ke *888#
What if there is a remaining quota at the end of the validity period?
When the validity period of the data package ends, the remaining available quota (if any) will be forfeited.
What if the customer has problems related to smartfren services?
Customers can contact smartfren customer care services via:
- Telpon: 021-50100000 dan 08811223344
- Facebook: smartfren
- Twitter: @smartfrencare
- Email: Temukan di halaman Contact Us pada website kami di https://www.smartfren.com/id/contact-us/
- Live Chat: Discover on the my.smartfren.com website and MySmartfren app
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
What if the Customer has problems with transactions in DANA application?
Customers can contact the DANA call center:
- Telpon: 1500445
- Whatsapp: 081911500445
- Help Center: Find it in DANA application in My Account menu – General Info Help Center
- Email: help@dana.id
What if the customer has problems with the VIDIO application?
Customers can contact the VIDIO info center:
- Email : info@vidio.com
- Via the VIDIO application, in the More – Help and Others – Send Feedback menu.
1. What is Gokil Max Starter Pack?
Gokil Max Starter Pack is the latest prepaid SIM card from smartfren that offers Big Quota that can be used in your city.
2. How many types of Gokil Max Starter Pack are there?
There are three types of Gokil Max Starter Pack:
- Gokil Max Starter Pack 9 GB
- Gokil Max Starter Pack 21 GB
- Gokil Max Starter Pack 36 GB
Price details for each card can be seen in the existing info table.
3. How long is Gokil Max Starter Pack active period?
The active period of Gokil Max Starter Pack is 60 days.
