FAQ Category: Starter Pack
8. What if my benefits run out?
Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.
9. What Happens if the SmartDeal Contract Period ends?
After SmartDeal Bundling contract ends, Customers can buy a plan according to their choice by top up their balance or buy any available plan with selected payment mechanism.
10. What is the after-sales service mechanism from Smartphones with SmartDeal bundling package?
After-sales service is fully handled directly by the official service center in accordance with the Smartphone brand.
11. What if Quota of Data, Calls and SMS is running out?
Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.
12. Bagaimana jika saya ingin menghubungi call center Smartfren terkait informasi paket Smart Bundling ini atau keluhan terkait layanan Smartfren?
To contact Smartfren customer care service, customers can access:
1. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
2. Facebook: Smartfren
3. Twitter: @smartfrencare
4. Email: Can be accessed via Contact Us on our website https://www.smartfren.com/connect-with-us/support/call-us/
5. Live Chat: can be accessed through my.smartfren.com website and MySmartfren application
Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.
Where can I top up or buy PowerUP plan?
Top up or select PowerUP plan can be done through mySF application.
Can I use the old PowerUP benefits?
Yes can, as long as you still has balance for auto-renewal.
As and old PowerUP customer (6 months), can I buy the newest PowerUP plan?
Yes, the benefits of your latest PowerUP plan will replace the previous package.
Which devices support the use of eSIM in Indonesia?
Device list that support eSIM dan be check in this link.
