FAQ Category: Starter Pack
3. What should I do if the quota runs out before the end period of the package?
If your quota runs out in the middle of the package period, you will not be able to access Internet services. You can buy other internet packages such as Volume Based or Unlimited Package
1. What is SmartDeal Bundling Package?
SmartDeal package is a bundling service for Postpaid customers with options 12 or 24 month contract periods, which provides complete benefits such as data quota, calls and SMS as well as special offers in the form of cashback for discounted smartphone purchases.
2. How do I get the SmartDeal bundling package?
a. Visit smartfren galleries or outlets that have collaborated with smartfren.
b. Select the SmartDeal bundling package and the type of Smartphone you want.
c. SmartDeal bundling package will be paid in full up front and use cashback to buy the desired Smartphone.
d. If the price of the Smartphone is higher than the cashback, customer only needs to pay the remaining price. The cashback value varies according to the bundling package chosen, the higher the package the greater the cashback value you'll get.
4. What is the priority for using Internet Quota?
- Midnight internet quota for use at 01:00 - 05:00 WIB
- 24 Hours Quota
3. What is Main Quota 24 Hours?
Main Quota 24 hours is 4G internet quota that can be used 24 hours / day during the bundling contract period.
5. Can I buy internet plan after activation?
Yes, Customers can purchase available internet package options such as the Volume Based package and Unlimited package
4. What is Midnight Quota?
Midnight Quota is internet quota that can be used from 01:00 to 05:00 WIB during the bundling contract period.
5. What is the mechanism for benefits given from this SmartDeal Package bundling?
All benefits, Quota, Calls and SMS, will be given every 30 days for 12 times (12 months) or 24 times (24 months) since the number is activated. The remaining benefits cannot be accumulated to the next period.
6. How do I check the remaining quota?
You can check the remaining quota via MySmartfren application or call * 123 #.
7. How much Credit Limit (CL) do I get for the SmartDeal bundling package?
Credit Limit (CL) given for this SmartrDeal bundling package is Rp0. Customers can raise CL after the contract ends by following the existing rules.