FAQ Category: Starter Pack

To connect with our Call Center, Customers can go through the following channels:

1. Call Center 888 to call from Smartfren numbers
2. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
3. Facebook Smartfren
4. Twitter: @Smartfrencare
5. Email: Can be accessed via Contact Us page on our website here.
6. Chat: Can be accessed through the smartfren website (Smarty robot icon) and MySmartfren application

SP Tourist valid for 14 days after successfully registered. If customer top up then active period will be added follow voucher denomination.

If the fair usage limit has been reached, you can still access internet at a adjusted speed.

SP Tourist 100K will get:

1. 15 GB 24hrs quota
2. 15 GB internet midnight (from 01 AM – 05AM WIB)
3. Unlimited Chat (Whatsapp & Line)
4. 10 mins international call
5. Free call to Smartfren number
6. 15 mins local outgoing call to other Smartfren number
7. 500 SMS to all domestic operators

SP Tourist 200K will get:

1. Unlimited 24hrs quota
2. 10 mins international call
3. Free call to Smartfren number
4. 15 mins local outgoing call to other Smartfren number
5. 500 SMS to all domestic operators

No, SP Tourist will not be renewed. Benefit can’t be use any longer after it is expired.

SP Tourist can be found in certain Smartfren Gallery or travel agent.

NOW+ 20K Starter Pack can be used on all Smartphone devices that support smartfren network

NOW + 20K Starter Pack can be purchased in all Smartfren Galleries and shops that sell Smartfren products

If your quota runs out in the middle of the benefit period, you will not be able to access Internet services. You can buy other internet packages such as Volume Based or Super 4G Unlimited packages to be able to access internet services again

• Midnight internet quota for use at 01:00 - 04:59 WIB
• 24 Hours Quota