tag-loc
Download mySF app and get more of the WOW prizes!
DOWNLOAD
banner image

Open Your Possibilities

smartfren helps you to stay connected & open more possibilities
Smartfren Image

Full 4G Coverage

Internet access with full 4G coverage

Smartfren Image

Rewards Every Day

Get cashback and other rewards only on MySF

Smartfren Image

Special Offers

Enjoy special offers for smartfren customers

Smartfren Image

24/7 for Customer

We serve you 24/7 via various platforms

Various smartfren products that helps you to open possibilities. Find out more!

Smartfren Image
Unlimited
24 hours internet on all application, available nationwide.
  • Smartfren Image
    Starter Pack

    SIM and eSIM

  • Smartfren Image
    Quota

    Unlimited 24 hours

  • Smartfren Image
    Plan Selection

    Prepaid, Postpaid & Voucher Data

Smartfren Image
Kuota Nonstop
Nonstop internet for all application, with Pulsa Safe feature.
  • Smartfren Image
    Starter Pack

    SIM and eSIM

  • Smartfren Image
    Quota

    Up to 30GB

  • Smartfren Image
    Plan Selection

    Prepaid and Voucher Data

Smartfren Image
1ON+
Internet Always ON with more bonuses every week
  • Smartfren Image
    Starter Pack

    SIM

  • Smartfren Image
    Quota

    Bonus up to 52GB

  • Smartfren Image
    Plan Selection

    Prepaid and Voucher Data

Smartfren Image
Premium
Free to control your quota and choose the device according to your style
  • Smartfren Image
    Starter Pack

    SIM and eSIM

  • Smartfren Image
    Quota

    Up to 70GB

  • Smartfren Image
    Plan Selection

    Prepaid and Postpaid

Smartfren Image
eSIM Exclusive
Enjoy Dual SIM on your smart phone without a physical SIM card
  • Smartfren Image
    Starter Pack

    eSIM

  • Smartfren Image
    Quota

    Up to 90GB

  • Smartfren Image
    Plan Selection

    Prepaid

Smartfren Image
Super 4G Kuota
Big 24 hours quota to fulfil your internet needs anytime and anywhere
  • Smartfren Image
    Starter Pack

    SIM

  • Smartfren Image
    Quota

    Up to 200GB

  • Smartfren Image
    Plan Selection

    Prepaid and Postpaid

Smartfren Image
Bundling Partnership
Special Starter Pack that collaborate with various official brand partners that offers big quota bonus
  • Smartfren Image
    Starter Pack

    SIM

  • Smartfren Image
    Quota

    Bonus up to 360GB

  • Smartfren Image
    Plan Selection

    Prepaid

Smartfren Image
Other Products
Various Starter Pack and Plan options from smartfren with affordable price suitable for all your needs
  • Smartfren Image
    Starter Pack

    SIM

  • Smartfren Image
    Quota

    Up to 30GB

  • Smartfren Image
    Plan Selection

    Prepaid

Roaming

Easy to travel abroad with smartfren. Various selection of Roaming Data Packages are ready to accompany your trip.

icon

Make sure you have enough balance

icon

Buy plan before/after you arrived at your destination from MySF application

icon

Plan will automatically activated and can be used while you travel

Roaming Packages

Choose your Roaming Data Package according to your trip. Enjoy traveling without worry about running out of quota.

Singapore - Malaysia 1GB
  • Data Limit Icons
    1GB

    24 hours quota

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Asia Pacific 1GB
  • Data Limit Icons
    1GB

    24 hours quota

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Asia Pacific 3GB
  • Data Limit Icons
    3GB

    24 hours quota

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Asia Pacific 5GB
  • Data Limit Icons
    5GB

    24 hours quota

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Around The World 5GB
  • Data Limit Icons
    5GB

    24 hours quota

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Smart Day Pass Saudi Arabia
  • Data Limit Icons
    Unlimited

    Unlimited 24 Hours

  • Plan Icon
    Full 4G Coverage

    4G Internet Access Worldwide*

Roaming Tariff

Not sure about tariff for calls, SMS and internet during your trip? Check the rates for your destination country here

Check Roaming Tariff

Have a question?

Check the answers about the product here

International Roaming smartfren

  • 10. How do I activate smartfren's internet package abroad ?

    You can activate your Smartfren internet package while abroad via: * 123 # or MySmartfren App -> select "BUY" on "My Package" menu -> Select "Roaming" and choose an internet package that suits your needs

  • 9. What’s Volume Based roaming package?

    Volume based roaming package are Smartfren roaming package for customer with limited quota for internet.

  • 8. How if roaming internet package out of quota but the validity period still active?

    If out of quota, internet access will be blocked. To get the access again, you can buy the package through MySmartfren apps or *123#

  • 7. How can I know the international country tariff on smartfren Postpaid International Roaming Services?

    smartfren give you communication service while you are roaming abroad. Enjoy call & SMS services with interesting tariff and Internet special promo tariff.

  • 6. How do I check my roaming package quota?

    Check the remaining roaming package quota via MySmartfren App or * 123 #

  • 5. What things are needed to use International Roaming?

    To enjoy roaming international facilities, note the following:

    1. For Prepaid customers, make sure your SIM Card is compatible with smartfren’s International Roaming Service by visiting the nearest smartfren’s gallery.
    2. For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery and ensure your SIM Card compatibility
    3. Ensure sufficient credit to use smartfren service in roaming country.
    4. Ensure that your destination country is within Smartfren's international roaming range.
    5. Make sure the data roaming settings in the phone are turned on.
    6. Make sure the device setting as follows:
    1. To accelerate the process WHEN YOU ARE ROAMING IN: Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania

    Android Phone :

    i. SIM CARD SETTING

    Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN

    ii. APN SETTING

    Go to “SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If “SMARTFREN4G” doesn’t exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)

    Iphone (iOS) : 

    1. SIM CARD SETTING

    Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING

    1. APN SETTING

    Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G

    To accelerate the process WHEN YOU ARE ROAMING OUTSIDE : Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania

    • Android Phone :
      1. SIM CARD SETTING

    Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN ROAMING

    1. APN SETTING

    Go to "SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If "SMARTFREN4G" doesn't exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)

    1. NETWORK MODE SETTING

    Go to SETTING -> CONNECTION / MORE / DUAL SIM AND CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> NETWORK MODE SETTING / PREFERRED NETWORK TYPE -> 3G ONLY / WCDMA ONLY / 3G/2G (AUTO)

    Iphone (iOS) :

    1. SIM CARD SETTING

    Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING

    1. APN SETTING

    Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G

    1. NETWORK MODE SETTING

    Go to SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> DISABLE 4G”, or “VOICE & DATA”, and choose “2G/3G”

  • 4. How to activate smartfren's International Roaming Package?

    Activate roaming package through:

    UMB *123/5#

    MySF Application

    Website Reseller

    Select the internet package according to your needs and Click Buy Package

  • 3. How to activate smartfren's Roaming Service?

    1. Your Basic Roaming Service has been active by default. You enable to receive SMS while Roaming and please subscribe Data Roaming Package in order to use Internet Roaming.
    1. Ensure your SIM card is compatible with Smartfren International Roaming Services by calling to call center or visit nearest Gallery.

    For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery.

  • 2. Where the information about smartfren International Roaming Coverage and The Packages can be found?

    You can get information about roaming packages and coverage on the Smartfren website or the MySF application

  • 1. Where the information about International Roaming Package can be found?

    Information about the International Roaming Package can be found through MySmartfren apps,*123#, www.smartfren.com , domestic call center (888 Smartfren Numer, 021 - 50100000 Through PSTN, +62 8811223344 Through Other Number), Smartfren Gallery (domestic and international)

International Call & SMS

Stay close even if you're apart. Easy to communicate around the world with smartfren.

icon

Make sure you have enough balance

icon

Buy plan from MySF application

icon

Plan will automatically activated and can be used immediately

International Call Packages

Special rates for you who love to call overseas

International Call Packages China
  • Data Limit Icons
    8 min

    Call to China

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages China
  • Data Limit Icons
    200 min

    Call to China

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages China
  • Data Limit Icons
    400 min

    Call to China

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages India
  • Data Limit Icons
    8 min

    Call to India

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages India
  • Data Limit Icons
    200 min

    Call to India

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages India
  • Data Limit Icons
    400 min

    Call to India

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Malaysia
  • Data Limit Icons
    8 min

    Call to Malaysia

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Malaysia
  • Data Limit Icons
    200 min

    Call to Malaysia

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Malaysia
  • Data Limit Icons
    400 min

    Call to Malaysia

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Singapore
  • Data Limit Icons
    8 min

    Call to Singapore

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Singapore
  • Data Limit Icons
    200 min

    Call to Singapore

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages Singapore
  • Data Limit Icons
    400 min

    Call to Singapore

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages US & Canada
  • Data Limit Icons
    8 min

    Call to US & Canada

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages US & Canada
  • Data Limit Icons
    200 min

    Call to US & Canada

  • Plan Icon
    24 hours call

    Free to call at any time

International Call Packages US & Canada
  • Data Limit Icons
    400 min

    Call to US & Canada

  • Plan Icon
    24 hours call

    Free to call at any time

Basic Tariff

Not sure about tariff for calls and SMS to other countries? Check the rates for your destination country here

Check Basic Tariff

Hongkong, Country Code+862

Premium Tariff

IDD Rp 13.200 / minutes [001/007/008][Number]

Standard Tariff

International Call Rp 500 / minutes [+][Country Code][Number]

SMS Tariff

International SMS Rp 1.900 / SMS 01033+Country Code+Number

Note: * Prices above are estimates and depend on exchange rate on the day of the transaction

Have a question?

Check the answers about the product here

Balance Transfer

  • 8. Are there any special provisions for customers who want to transfer their balance?

    Customers who want to do Balance Transfer must be on smartfren network at least within 30 days and still in the active period

  • 7. How many can I transfer?

    • Dalam satu kali pengiriman, pelanggan hanya dapat melakukan transfer maksimum nominal sebesar Rp.100,000.
    • Dalam satu hari, pelanggan dapat melakukan transfer maksimum nominal sebesar Rp.1.000.000,-.

  • 6. Is there a minimum balance that the sender must have after Balance Transfer?

    Customers must have a minimum balance of IDR 5,000 after transferring the balance

  • 5. Can smartfren Balance Transfer be made to the credit recipient within the grace period?

    Yes, Balance Transfer can be made to smartfren numbers within the grace period

  • 4. Will the balance sent add the active period to the recipient's number?

    Yes, the recipient's active period will be added, but it depends on the number of balance sent

    Denomination (Rp)Extend Active Date
    1 – 5,0001 Day
    5,001 – 10,0003 Days
    10,001 – 20,0007 Days
    20,001 – 50,00010 Days
    50,001 – 100,00015 Days

  • 3. What is the rate charged every time you make a Balance Transfer?

    Pengirim akan dikenakan biaya admin sesuai dengan nominal yang dikirimkan:

    Denomination (Rp)Transaction Fee (Rp)*
    1 – 5,000500
    5,001 – 10,0001,000
    10,000 – 20,0001,500
    20,001 – 50,0002,000
    50,001 – 100,0002,500
    *Tariffs are including VAT

  • 2. How do I use the smartfren Balance Transfer service?

    Customers simply send an SMS to 879 with format KIRIM.[Recipient No.].[nominal], for example KIRIM.0888xxxxxxx.5000.

    In addition, customers can also use USSI services by dialing * 879 #.

  • 1. What is smartfren Balance Transfer service?

    smartfren Balance Transfer Service is a service that allows smartfren users to send credit to fellow smartfren users.

International SMS

  • 2. How to send SMS abroad using smartfren?

    Customers must use the access code 01033 by sending an SMS to [01033] [country code] [destination number]. For example, send SMS to Singapore: 0103365123456789.

  • 1. What is the International smartfren SMS service?

    Customers can send SMS to more than 200 destination countries

Find services from smartfren for all your needs here, because smartfren understand what you need.

Balance Transfer
SMS Banking
Emergency Credit
Request Balance
Change Number
Prepaid Registration
Pay With Balance
Standard Tariff

© Copyright 2024 smartfren. All Rights Reserved

SmartyChatBot
Chat with Smarty