Refunds on Credit and Emergency Data loans will be made by deducting the customer's credit within 24 hours after the loan is given or when the customer refills the credit. The refund that will be deducted is the emergency credit borrowed along with the service fee. 

There is. The impact of the increase in VAT prices as of 1 April 2022 to 11% is that the discount rate on all loans that are still running until 1 April 2022 will be adjusted to the VAT increase.

Emergency Credit or Emergency Credit is an interactive service that allows Smartfren prepaid customers to borrow credit via SMS, USSI and MySF 

To use this service, customers only need to send an SMS to number 505 with the PULSA format to borrow Emergency Credit 

Example: Send PULSA to 505  

This service is only used by prepaid Smartfren customers (non-postpaid and non-MiFi) who are included in the credit scoring criteria. 

Currently, the nominal that can be obtained from Emergency Credit services are:

Refunds on Credit and Emergency Data loans will be made by deducting the customer's credit within 24 hours after the loan is given or when the customer refills the credit. The refund that will be deducted is the emergency credit borrowed along with the service fee.

The limit or loan limit of each customer is different depending on the partner's credit scoring, payment history and top-up history of the customer. 

Customers can send an SMS with the keyword "INFO" sent to 505 to find out the status of Emergency Credit or send the keyword "PULSA" to get Smartfren Emergency Credit.

Customers can send an SMS with the keyword “INFO” and send to 505 to find out the status of Emergency Credit that has not been paid.