SmartDeal package is a bundling service for Postpaid customers with options 12 or 24 month contract periods, which provides complete benefits such as data quota, calls and SMS as well as special offers in the form of cashback for discounted smartphone purchases.

a. Visit smartfren galleries or outlets that have collaborated with smartfren. 

b. Select the SmartDeal bundling package and the type of Smartphone you want. 

c. SmartDeal bundling package will be paid in full up front and use cashback to buy the desired Smartphone. 

d. If the price of the Smartphone is higher than the cashback, customer only needs to pay the remaining price. The cashback value varies according to the bundling package chosen, the higher the package the greater the cashback value you'll get.

Main Quota 24 hours is 4G internet quota that can be used 24 hours / day during the bundling contract period.

Midnight Quota is internet quota that can be used from 01:00 to 05:00 WIB during the bundling contract period.

All benefits, Quota, Calls and SMS, will be given every 30 days for 12 times (12 months) or 24 times (24 months) since the number is activated. The remaining benefits cannot be accumulated to the next period.

You can check the remaining quota via MySmartfren application or call * 123 #.

Credit Limit (CL) given for this SmartrDeal bundling package is Rp0. Customers can raise CL after the contract ends by following the existing rules.

Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.

After SmartDeal Bundling contract ends, Customers can buy a plan according to their choice by top up their balance or buy any available plan with selected payment mechanism.

After-sales service is fully handled directly by the official service center in accordance with the Smartphone brand.

Customers can buy available quota or packages through MySmartfren application (Volume Based Non Autorenewal package or Smart Ngobrol package) by top up balance first or by selecting the available payment mechanism.

To contact Smartfren customer care service, customers can access:

1. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers

2. Facebook: Smartfren

3. Twitter: @smartfrencare

4. Email: Can be accessed via Contact Us on our website https://www.smartfren.com/connect-with-us/support/call-us/

5. Live Chat: can be accessed through my.smartfren.com website and MySmartfren application  

Smartfren reserves the right to change the terms and conditions for this program at any time without prior notification to customer. In the event of changes to the terms and conditions, changes will be submitted through smartfren website at www.smartfren.com.

SmartPlan Postpaid package is a complete combo package consist of data, voice and SMS quota benefits where customers will get a unit that can be adjusted by themselves and converted into a data / call / SMS quota according to customer needs.

The selection of SmartPlan Postpaid packages varies from Rp 50K to Rp 650K.

100K SmartPlan package will get 20 units, of which the maximum unit can be allocated for a maximum data quota of 18 units (equivalent to 18 GB), Voice quota 1 unit (equivalent to 5 minutes) and SMS quota 1 unit (equivalent to 50 SMS)

No, you can't, at least 1 unit must be allocated for Voice quota and 1 unit for SMS quota. There can't be zero (empty) units.

24 hours quota is 4G internet quota that can be used 24 hours / day during the validity period of SmartPlan package.

Voice quota to other operators is quota for calls that can be used to other operators in Indonesia. This quota does not apply to international calls or special numbers such as Call Center services and other special / premium services.

Unlimited Voice Quota to Smartfren is a call quota that can be used to fellow Smartfren. This quota is not valid when roaming.

SMS quota to All Operators is an SMS quota that can be used to all operators in Indonesia, including Smartfren numbers. This quota does not apply to international SMS or special numbers such as SMS Banking and other special / premium SMS services.

This Postpaid SmartPlan package applies a Limitless mechanism, meaning that if the data quota is used up in the middle of the package period, customer can still make data connection at an adjusted speed until the end of the month / the package renewal process in the next billing cycle.

If you want to get the Best Effort speed, customers can buy Add On Data Package available through MySmartfren application.

If the Voice or SMS quota runs out, the applicable Call or SMS tariff will be charged. Customers can buy Add On Phone or SMS Package available through MySmartfren application

No, the remaining data / phone / SMS quota will be reset every month (not accumulated to the next month).

The validity period of SmartPlan Add On Package will follow the active period of SmartPlan Package, which is until the end of the month / package renewal process in the next billing cycle.

Yes, customers can change the unit allocation in the middle of billing cycle date, where the new unit allocation will only be effective in the billing cycle / in the following month.