![banner image](https://www.smartfren.com/app/uploads/2021/02/ESIM-1.jpg)
eSIM Exclusive
First in Indonesia, connected without a physical SIM card![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/Sim-Replacement@3x.png)
Dual SIM
Enjoy Dual SIM features in one smartphone
![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/Network@3x.png)
Best Connection
Connect to a more stable network
![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/Protected@3x.png)
Easy and Practical
No need to use a physical SIM card
Compatible Devices
Check the types of devices that support eSIM
- iPhone 11
- iPhone Pro Max
- iPhone 12 Mini
- iPhone 12 Pro Max
- iPhone XR
- iPhone XS Max
- Apple iPhone 13
- Apple iPhone 13 Pro
- Apple iPhone 13 Pro
- Apple iPhone 14
- Apple iPhone 14 Pro
- Apple iPhone SE 2022
- iPad Air 3
- iPad Pro (11″)
- Apple iPad Air 4
- Galaxy Note 20
- Galaxy Note 20 Ultra 5G
- Galaxy S20 Ultra
- Galaxy S21 5G
- Galaxy S21+ 5G
- Galaxy S22 Ultra
- Galaxy Watch4 LTE
- Galaxy Z Flip
- Galaxy Z Flip 4 5G
- Galaxy Z Fold 2
- Galaxy Z Fold 4 5G
Google Pixel
- Google Pixel 3
Google Pixel 3 XL
- Google Pixel 3A
Google Pixel 3A XL
- Google Pixel 4
Google Pixel 4 XL
- Google Pixel 4a
Google Pixel 4a 5G
- Google Pixel 5
Google Pixel 6
- Google Pixel 6 Pro
- Huawei P40
- Huawei Mate 40 Pro
- Motorola Razr 2019
- Microsoft Surface Duo
- Oppo
- Oppo Find X5 Pro
eSIM Unlimited Combo
Easy to activate SIM Card without physical SIM
eSIM Unlimited Combo 12GB + Genflix
-
12 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Genflix Premium
30 Days
eSIM Unlimited Combo 30GB + Genflix
-
30 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Genflix Premium
30 Days
eSIM Unlimited Combo 45GB + Genflix
-
45 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Genflix Premium
30 Days
eSIM Unlimited Combo 12GB + Sushiroll
-
12 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Sushiroll Premium
30 Days
eSIM Unlimited Combo 30GB + Sushiroll
-
30 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Sushiroll Premium
30 Days
eSIM Unlimited Combo 45GB + Sushiroll
-
45 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Sushiroll Premium
30 Days
eSIM Unlimited Combo 12 GB + Vidio
-
12 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Vidio Premium
30 Days
eSIM Unlimited Combo 30 GB + Vidio
-
30 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Vidio Premium
30 Days
eSIM Unlimited Combo 45 GB + Vidio
-
45 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Vidio Premium
30 Days
eSIM Unlimited Combo 12 GB + Viu
-
12 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Viu Premium
30 Days
eSIM Unlimited Combo 30 GB + Viu
-
30 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Viu Premium
30 Days
eSIM Unlimited Combo 45 GB + Viu
-
45 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
Viu Premium
30 Days
eSIM Unlimited Nonstop
Easy to activate SIM Card without physical SIM
eSIM Unlimited Nonstop 45 GB
-
45 GB
24 Hours Quota
-
Nonstop Access
After Main Quota Runs Out
-
+ Gratis Nelpon
To All smartfren User
eSIM Unlimited Harian
Easy to activate SIM Card without physical SIM
eSIM Unlimited Harian FUP 1GB + 1GB
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1GB + 1GB
Batas Pemakaian Wajar
-
Unlimited 24 Hours
Internet Sepuasnya
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+Free Call
To All smartfren User
eSIM Unlimited Harian FUP 1.5GB + 1.5GB
-
1.5GB + 1.5GB
Batas Pemakaian Wajar
-
Unlimited 24 Hours
Internet Sepuasnya
-
+Free Call
To All smartfren User
Have a question?
Check the answers about the product here
smartfren eSIM
- Mengapa saya tidak bisa menerima telepon atau SMS dan juga melakukan telepon dan SMS keluar?
Kamu dapat melihat daftar perangkat yang dapat menggunakan eSIM Smartfren di link berikut : https://www.smartfren.com/en/explore/product/esim-exclusive/
- Saya tidak bisa menemukan Personal Hotspot, dimana saya bisa menemukannya?
Menu untuk mengaktifkan fitur Hotspot Pribadi tidak muncul di pengaturan perangkat Iphone 13 kamu secara otomatis.
Pastikan kamu telah mengaktifkan fitur VoLTE sebelumnya. Berikut langkah-langkah untuk mengaktifkan Hotspot Pribadi di perangkat Iphone 13 kamu.
- 1. Buka menu Pengaturan –> ketuk Seluler
- 2. Pilih Jaringan Data Seluler
- 3. Masukkan APN pada bagian Hotspot Pribadi dengan ‘smartfren4g’
- 4. Kembali ke menu Seluler (langkah penting untuk pengguna eSIM)
- 5. Pilih Jaringan Data Seluler
- 6. Masukkan APN pada bagian APN Seluler dengan ‘smarfren4g’
- 7. Kembali ke menu Seluler
- 8. Menu Hotspot Pribadi akan muncul di menu Seluler
- 9. Hotspot Pribadi kamu siap digunakan
- Apa itu Smartfren eSIM?
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the Smartfren network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the Smartfren network.
- Apa kelebihan eSIM?
Optimizing the iPhone feature where customers can use dual-sim on the iPhone (physical SIM card & eSIM), so that customers are more flexible in managing data, telephone and SMS service preferences. With eSIM, customers can enjoy other interesting services from smartfren.
- Perangkat apa saja yang mendukung penggunaan eSIM di Indonesia?
Apple iPad 7, Apple iPad Air 3, Apple iPad mini 5, Apple iPad Pro (11″), Apple iPad Pro 2 (11″), Apple iPhone 11, Apple iPhone 11 Pro, Apple iPhone 11 Pro Max, Apple iPhone 12, Apple iPhone 12 mini, Apple iPhone 12 Pro, Apple iPhone 12 Pro Max, Apple iPhone SE 2020, Apple iPhone XR, Apple iPhone XS, Apple iPhone XS Max, Google Pixel 3, Google Pixel 3 XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL, Google Pixel 4a, Google Pixel 4a 5G, Google Pixel 5, Huawei P40, Huawei P40 Pro, Huawei Mate 40, Microsoft Surface Duo, Microsoft Surface Pro X, Samsung Galaxy Note20, Samsung Galaxy Note20 Ultra, Samsung Galaxy Note20 Ultra 5G, Samsung Galaxy S20, Samsung Galaxy S20 Ultra, Samsung Galaxy S20+, Samsung Galaxy S21 5G, Samsung Galaxy S21 Ultra 5G, Samsung Galaxy S21+ 5G, Samsung Galaxy Z Flip, Samsung Galaxy Z Fold, Samsung Galaxy Z Fold 2, Samsung Galaxy Watch4 Classic LTE, Samsung Galaxy Z FLIP3, Samsung Galaxy Z FOLD3.
For more information check on this page
- Apakah Smartfren mengubah pengaturan pada perangkat yang menggunakan eSIM?
No, Smartfren does not change any settings on devices that use eSIM. The eSIM feature is attached to the customer's device and Smartfren as the provider that provides the first eSIM service in Indonesia.
- Bagaimana cara mengaktifkan eSIM ke perangkat telepon saya?
Get eSIM QR code through smartfren galleries and some outlets that collaborate with smartfren. Make sure your device is connected to the internet before scanning the QR code. Scan the QR code from your device, continue the installation process until it's finished, then Smartfren eSIM will automatically installed on your device.
- Apa saja pembatasan/limitasi dari eSIM?
- eSIM can only be downloaded to one device. You are not allowed to scan other devices after eSIM profile is active on the previous device. For that, make sure you scan the QR code for the first time on the device you are going to use.
- You can re-scan up to ten times on the same device. Make sure you safely store your code.
- Dapatkah saya menggunakan nomor saya yang sekarang menjadi eSIM?
upgrade nomor ke eSIM sekarang menjadi Rp. 0 (dengan minimum transaksi)
- Apa yang saya harus dilakukan jika secara tidak sengaja menghapus profile eSIM dari perangkat saya?
You can easily download the SIM profile back to your device by re-scanning the QR code that you got earlier. The maximum number of re-download is ten times and can only be done from the same device.
- Berapa lama waktu yang diperlukan untuk mengunduh eSIM profil?
Download speed will depend on your internet connection.
- Bagaimana jika kode QR saya hilang? Bagaimana saya dapat menggunakannya kembali?
You can visit the nearest Smartfren Gallery to get the same QR code again.
- Bagaimana jika terjadi kegagalan pada saat memindai kode QR?
1. Make sure you are connected to the Internet.
2. Check the lighting conditions that may affect the camera when you scan the QR.
3. Check whether the QR code is damaged or not.
4. If the device still has problems, please contact Smartfren Customer Care team
- Dapatkah saya memindahkan eSIM profile yang sudah saya gunakan ke perangkat lain?
Anda tidak dapat melakukan pemindaian ulang menggunakan kode QR yang sama dari perangkat lain. Anda hanya dapat melakukan pemindaian ulang dari perangkat yang sama. Untuk memindahkan profile eSIM ke perangkat lain, anda harus melakukan proses migrasi melalui galeri Smartfren untuk mendapatkan kode QR baru.
- Ketika saya melakukan servis perangkat, apakah saya harus menghapus smartfren eSIM dari perangkat saya?
Yes, we recommend deleting the eSIM profile first so that your phone number is not misused by other parties.
- Bagaimana jika pelanggan ingin menghubungi call center Smartfren terkait informasi eSIM atau keluhan terkait layanan Smartfren?
To connect with our Call Center, Customers can go through the following channels:
1. Call Center 888 to call from Smartfren numbers
2. Telephone numbers 021-50100000 and 08811223344 to call from PSTN or other operator numbers
3. Facebook Smartfren
4. Twitter: @Smartfrencare
5. Email: Can be accessed via Contact Us page on our website here.
6. Chat: Can be accessed through the smartfren website (Smarty robot icon) and MySmartfren application