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Open Your Possibilities
smartfren helps you to stay connected & open more possibilities![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/icon-benefits-wifi-1.png)
Full 4G Coverage
Internet access with full 4G coverage
![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/icon-benifits-gift.png)
Rewards Every Day
Get cashback and other rewards only on MySF
![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/icon-benifits-offer.png)
Special Offers
Enjoy special offers for smartfren customers
![Smartfren Image](https://www.smartfren.com/app/uploads/2020/12/icon-benifits-customerService.png)
24/7 for Customer
We serve you 24/7 via various platforms
Various smartfren products that helps you to open possibilities. Find out more!
![Smartfren Image](https://www.smartfren.com/app/uploads/2021/02/Kuota-Nonstop.jpg)
Kuota Nonstop
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Starter Pack
SIM and eSIM
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Quota
Up to 30GB
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Plan Selection
Prepaid and Voucher Data
![Smartfren Image](https://www.smartfren.com/app/uploads/2021/02/eSIM.jpg)
eSIM Exclusive
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Starter Pack
eSIM
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Quota
Up to 90GB
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Plan Selection
Prepaid
![Smartfren Image](https://www.smartfren.com/app/uploads/2021/02/Super-Kuota.jpg)
Super 4G Kuota
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Starter Pack
SIM
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Quota
Up to 200GB
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Plan Selection
Prepaid and Postpaid
![Smartfren Image](https://www.smartfren.com/app/uploads/2021/02/Bundling.jpg)
Bundling Partnership
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Starter Pack
SIM
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Quota
Bonus up to 360GB
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Plan Selection
Prepaid
![Smartfren Image](https://www.smartfren.com/app/uploads/2021/02/Special.jpg)
Other Products
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Starter Pack
SIM
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Quota
Up to 30GB
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Plan Selection
Prepaid
Roaming
Easy to travel abroad with smartfren. Various selection of Roaming Data Packages are ready to accompany your trip.
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits.png)
Make sure you have enough balance
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits-1.png)
Buy plan before/after you arrived at your destination from MySF application
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits-2.png)
Plan will automatically activated and can be used while you travel
Roaming Packages
Choose your Roaming Data Package according to your trip. Enjoy traveling without worry about running out of quota.
Singapore - Malaysia 1GB
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1GB
24 hours quota
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Full 4G Coverage
4G Internet Access Worldwide*
Asia Pacific 1GB
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1GB
24 hours quota
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Full 4G Coverage
4G Internet Access Worldwide*
Asia Pacific 3GB
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3GB
24 hours quota
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Full 4G Coverage
4G Internet Access Worldwide*
Asia Pacific 5GB
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5GB
24 hours quota
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Full 4G Coverage
4G Internet Access Worldwide*
Around The World 5GB
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5GB
24 hours quota
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Full 4G Coverage
4G Internet Access Worldwide*
Smart Day Pass Saudi Arabia
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Unlimited
Unlimited 24 Hours
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Full 4G Coverage
4G Internet Access Worldwide*
Not sure about tariff for calls, SMS and internet during your trip? Check the rates for your destination country here
Check Roaming Tariff
Have a question?
Check the answers about the product here
International Roaming smartfren
- 10. How do I activate smartfren's internet package abroad ?
You can activate your Smartfren internet package while abroad via: * 123 # or MySmartfren App -> select "BUY" on "My Package" menu -> Select "Roaming" and choose an internet package that suits your needs
- 9. What’s Volume Based roaming package?
Volume based roaming package are Smartfren roaming package for customer with limited quota for internet.
- 8. How if roaming internet package out of quota but the validity period still active?
If out of quota, internet access will be blocked. To get the access again, you can buy the package through MySmartfren apps or *123#
- 7. How can I know the international country tariff on smartfren Postpaid International Roaming Services?
smartfren give you communication service while you are roaming abroad. Enjoy call & SMS services with interesting tariff and Internet special promo tariff.
- 6. How do I check my roaming package quota?
Check the remaining roaming package quota via MySmartfren App or * 123 #
- 5. What things are needed to use International Roaming?
To enjoy roaming international facilities, note the following:
- For Prepaid customers, make sure your SIM Card is compatible with smartfren’s International Roaming Service by visiting the nearest smartfren’s gallery.
- For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery and ensure your SIM Card compatibility
- Ensure sufficient credit to use smartfren service in roaming country.
- Ensure that your destination country is within Smartfren's international roaming range.
- Make sure the data roaming settings in the phone are turned on.
- Make sure the device setting as follows:
- To accelerate the process WHEN YOU ARE ROAMING IN: Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania
Android Phone :
i. SIM CARD SETTING
Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN
ii. APN SETTING
Go to “SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If “SMARTFREN4G” doesn’t exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)
Iphone (iOS) :
- SIM CARD SETTING
Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING
- APN SETTING
Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G
To accelerate the process WHEN YOU ARE ROAMING OUTSIDE : Singapore, Malaysia, Brunei Darussalam, Thailand, Hongkong, Macau, Vietnam, Taiwan, South Korea, Australia, New Zealand, Canada, Philippines, Myanmar, Lao, Timor Leste, Tanzania
- Android Phone :
- SIM CARD SETTING
Go to SIM TOOLKIT -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING SERVICE -> SMARTFREN ROAMING
- APN SETTING
Go to "SETTING -> CONNECTION / MORE / DUAL SIM & CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> ACCESS POINT NAMES -> SMARTFREN4G (If "SMARTFREN4G" doesn't exist -> Add -> Name : SMARTFREN4G -> APN : SMARTFREN4G -> Save)
- NETWORK MODE SETTING
Go to SETTING -> CONNECTION / MORE / DUAL SIM AND CELLULAR NETWORK -> MOBILE NETWORKS / CELLULAR NETWORK / SIM1 -> NETWORK MODE SETTING / PREFERRED NETWORK TYPE -> 3G ONLY / WCDMA ONLY / 3G/2G (AUTO)
Iphone (iOS) :
- SIM CARD SETTING
Go to SETTING -> CELLULAR -> SIM APPLICATION -> ROAMING SERVICE -> SELECT MODE -> MANUAL ROAMING MODE -> SMARTFREN ROAMING
- APN SETTING
Go to “SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> SMARTFREN4G
- NETWORK MODE SETTING
Go to SETTING -> CELLULAR -> CELLULAR DATA NETWORK -> DISABLE 4G”, or “VOICE & DATA”, and choose “2G/3G”
- 4. How to activate smartfren's International Roaming Package?
Activate roaming package through:
UMB *123/5#
MySF Application
Website Reseller
Select the internet package according to your needs and Click Buy Package
- 3. How to activate smartfren's Roaming Service?
- Your Basic Roaming Service has been active by default. You enable to receive SMS while Roaming and please subscribe Data Roaming Package in order to use Internet Roaming.
- Ensure your SIM card is compatible with Smartfren International Roaming Services by calling to call center or visit nearest Gallery.
For Postpaid customers, You can activate your Advance Roaming Service to enable You to make Outgoing Call, Incoming Call, Sending SMS and Internet via register by completing the International Roaming Application Form to register and approve bill payments using auto debit credit cards through the nearest smartfren gallery.
- 2. Where the information about smartfren International Roaming Coverage and The Packages can be found?
You can get information about roaming packages and coverage on the Smartfren website or the MySF application
- 1. Where the information about International Roaming Package can be found?
Information about the International Roaming Package can be found through MySmartfren apps,*123#, www.smartfren.com , domestic call center (888 Smartfren Numer, 021 - 50100000 Through PSTN, +62 8811223344 Through Other Number), Smartfren Gallery (domestic and international)
International Call & SMS
Stay close even if you're apart. Easy to communicate around the world with smartfren.
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits.png)
Make sure you have enough balance
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits-1.png)
Buy plan from MySF application
![icon](https://www.smartfren.com/app/uploads/2021/02/Benefits-2.png)
Plan will automatically activated and can be used immediately
International Call Packages
Special rates for you who love to call overseas
International Call Packages China
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8 min
Call to China
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24 hours call
Free to call at any time
International Call Packages China
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200 min
Call to China
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24 hours call
Free to call at any time
International Call Packages China
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400 min
Call to China
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24 hours call
Free to call at any time
International Call Packages India
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8 min
Call to India
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24 hours call
Free to call at any time
International Call Packages India
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200 min
Call to India
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24 hours call
Free to call at any time
International Call Packages India
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400 min
Call to India
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24 hours call
Free to call at any time
International Call Packages Malaysia
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8 min
Call to Malaysia
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24 hours call
Free to call at any time
International Call Packages Malaysia
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200 min
Call to Malaysia
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24 hours call
Free to call at any time
International Call Packages Malaysia
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400 min
Call to Malaysia
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24 hours call
Free to call at any time
International Call Packages Singapore
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8 min
Call to Singapore
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24 hours call
Free to call at any time
International Call Packages Singapore
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200 min
Call to Singapore
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24 hours call
Free to call at any time
International Call Packages Singapore
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400 min
Call to Singapore
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24 hours call
Free to call at any time
International Call Packages US & Canada
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8 min
Call to US & Canada
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24 hours call
Free to call at any time
International Call Packages US & Canada
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200 min
Call to US & Canada
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24 hours call
Free to call at any time
International Call Packages US & Canada
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400 min
Call to US & Canada
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24 hours call
Free to call at any time
Not sure about tariff for calls and SMS to other countries? Check the rates for your destination country here
Check Basic Tariff
Hongkong, Country Code+862
Premium Tariff
![](https://www.smartfren.com/app/uploads/2021/02/00_-Phone@2x.png)
IDD Rp 13.200 / minutes [001/007/008][Number]
Standard Tariff
![](https://www.smartfren.com/app/uploads/2021/02/00_-Phone@2x.png)
International Call Rp 500 / minutes [+][Country Code][Number]
SMS Tariff
![](https://www.smartfren.com/app/uploads/2021/02/00036_-Chat-Fill@2x.png)
International SMS Rp 1.900 / SMS 01033+Country Code+Number
Have a question?
Check the answers about the product here
Balance Transfer
- 8. Are there any special provisions for customers who want to transfer their balance?
Customers who want to do Balance Transfer must be on smartfren network at least within 30 days and still in the active period
- 7. How many can I transfer?
- Dalam satu kali pengiriman, pelanggan hanya dapat melakukan transfer maksimum nominal sebesar Rp.100,000.
- Dalam satu hari, pelanggan dapat melakukan transfer maksimum nominal sebesar Rp.1.000.000,-.
- 6. Is there a minimum balance that the sender must have after Balance Transfer?
Customers must have a minimum balance of IDR 5,000 after transferring the balance
- 5. Can smartfren Balance Transfer be made to the credit recipient within the grace period?
Yes, Balance Transfer can be made to smartfren numbers within the grace period
- 4. Will the balance sent add the active period to the recipient's number?
Yes, the recipient's active period will be added, but it depends on the number of balance sent
Denomination (Rp) Extend Active Date 1 – 5,000 1 Day 5,001 – 10,000 3 Days 10,001 – 20,000 7 Days 20,001 – 50,000 10 Days 50,001 – 100,000 15 Days
- 3. What is the rate charged every time you make a Balance Transfer?
Pengirim akan dikenakan biaya admin sesuai dengan nominal yang dikirimkan:
Denomination (Rp) Transaction Fee (Rp)* 1 – 5,000 500 5,001 – 10,000 1,000 10,000 – 20,000 1,500 20,001 – 50,000 2,000 50,001 – 100,000 2,500 *Tariffs are including VAT
- 2. How do I use the smartfren Balance Transfer service?
Customers simply send an SMS to 879 with format KIRIM.[Recipient No.].[nominal], for example KIRIM.0888xxxxxxx.5000.
In addition, customers can also use USSI services by dialing * 879 #.
- 1. What is smartfren Balance Transfer service?
smartfren Balance Transfer Service is a service that allows smartfren users to send credit to fellow smartfren users.
International SMS
- 3. What is the rate per SMS abroad using smartfren?
SMS rates vary for each destination country from IDR 1000 per SMS to IDR 1900 per SMS. https://www.smartfren.com/id/shop/package/international
- 2. How to send SMS abroad using smartfren?
Customers must use the access code 01033 by sending an SMS to [01033] [country code] [destination number]. For example, send SMS to Singapore: 0103365123456789.
- 1. What is the International smartfren SMS service?
Customers can send SMS to more than 200 destination countries