Background
One of enterprise consumers smartfren BUSINESS from manufacturing industry continues to
grow and expand the company's services, now the company offers a wide range of services
including design, engineering, manufacturing and packaging supply throughout America,
Europe, India and Southeast Asia. They manufacture packaging for leading brands as well as
official target global packaging partners. As well as exceptional packaging, there are
hundreds of partners in Southeast Asia who are dedicated to the highest standards of
customer service.

Business Challenges
As an international company headquartered in the United States, they establish a
representative office in Indonesia which is located in the BSD City, Tangerang area and
one of their goals is to serve the needs of consumer businesses in Indonesia. They have
telecommunication needs in voice mail in the form of telephones for communication between
divisions, communication with consumers and for international communication with
colleagues or consumers from outside Indonesia.

With the current condition that previously they used telephones from other providers still
used analog phone systems, had quite large investment costs and affordability in the
newest locations was not yet available so this could hamper their business operations.

Solution
CloudTalk is the right solution because it is a phone system that provides best-in-class
capabilities with all the essential features and functions of a large corporate phone
system. The multi-devices feature allows users to be able to access CloudTalk via analog
phones, tablets to cellphones, in this feature the master holder of these devices can
monitor the expenses of each division. The Pay as You Go feature on CloudTalk provides
users the advantage of being able to reduce their expenses by simply paying as needed for
the usage of the phone used. CloudTalk is fully managed with premium PBX service features
hosted on Smartfren Cloud and this is the latest technology that Smartfen BUSINEES
brings. to make local and international voice calls via an internet connection and is easy
to use.

Together with CloudTalk, they could run their business operations smoothly and more
productive, especially in the marketing division that connects with consumers by
telephone. The availability of the multi-devices feature gives their company an exciting
new communication experience so they can work anywhere.

Main Benefits
By using Smartfren CloudTalk, the benefits certainly reduce costs for telephone needs
because they don't need to invest in advance and manage expensive PBX devices, there are
no hidden costs so just pay the tariff according to the telephone needs used and CloudTalk
provides a professional experience when communicating via phone call.